At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job TitleDispatcher
LocationDover
FacilityCC Union Hospital
DepartmentSecurity-Cleveland Clinic Union Hospital
Job CodeK99993
ShiftVariable
Schedule6:00pm-6:00am/10:00pm-6:00am
Job Summary
Job Details
Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best. Located in Dover, Ohio, Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio. Community and personalized care are at the forefront of Union Hospital’s values. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic, you will build a rewarding career with one of the most respected healthcare organizations in the world.
Our goal of delivering exceptional services and care goes far beyond the clinical setting. We also have a responsibility to keep our patients, visitors, caregivers and staff safe and secure. As a Dispatcher, you will play an essential role in this mission and be a part of our growing organization. Dispatchers are responsible for protecting patients, visitors, caregivers and hospital property by coordinating and addressing the Security Dispatch Office activities and responsibilities.
A caregiver in this position works 6:00PM – 6:00AM or 10:00PM—6:00AM.
A caregiver who excels in this role will:
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Receive calls and requests for service and formulate correct responses.
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Regulate radio traffic by dispatching calls and relaying information.
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Answer questions and give directions to visitors, caregivers and patients.
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Monitor hospital activity on closed circuit television to be alerted to any escalating situations or unusual activity that may require Security involvement and responds appropriately.
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Implement procedures for emergency situations such as fire, disaster, infant abduction, tornado, bomb threat, etc. as indicated in the Security Department Facility Orders and the M.C.I. Manual.
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Complete appropriate and accurate documentation for dispatch logs, equipment logs, helipad logs, lost and recovered property, patient valuables, occurrence reports, etc.
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Maintain knowledge of operation of access control systems.
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Maintain knowledge of all alarm systems and appropriate responses.
Minimum qualifications for the ideal future caregiver include:
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High school graduate
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Computer software proficiency
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Typing and data entry skills
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Clear speaking voice over a security radio system
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Ability to dispatch personnel in escalating situations
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Visual acuity to monitor security screens continuously
Preferred qualifications for the ideal future caregiver include:
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Previous security and/or dispatch experience
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Personal Protective Equipment:
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Follows standard precautions using personal protective equipment as required
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
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What We Do
Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education.
Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country.
Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including:
Cleveland Clinic Florida
Cleveland Clinic Canada
Cleveland Clinic Abu Dhabi
Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas
Cleveland Clinic health system includes eight regional hospitals, 16 family health centers, a children's hospital for rehabilitation and one affiliate hospital. Cleveland Clinic is accredited by The Joint Commission, the nation’s largest accreditor of healthcare organizations.
Our family health centers offer:
Outpatient care
Primary care
Numerous subspecialties
Numerous locations
All of our hospitals, family health centers, outpatient clinics and home healthcare programs are also accredited by The Joint Commission under its hospital accreditation program.
