The Role
The Dispatcher manages customer interactions and contractors, handles delivery orders, monitors shipments, and ensures compliance with documentation standards.
Summary Generated by Built In
USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.
Find out more at: www.gouspack.com
At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!
USPack’s Benefits for Full Time positions include:
• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
USPack’s Benefits for Part Time positions include:
• 401(K)
• Paid Sick Time
The Dispatcher, (LS Tower) serves as a key liaison between customers, Independent Contractors (ICs), and internal departments, with a focus on ensuring exceptional service and supporting operational needs for Healthcare and Life Science clients. This position is responsible for handling inbound communications, processing delivery orders, assisting contractors, monitoring shipment activity, and maintaining documentation compliance in alignment with company standards. The role requires strong attention to detail, the ability to manage multiple priorities in a fast-paced environment, and proactive problem-solving skills to support the timely delivery of critical shipments
To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Duties and Responsibilities - Customer and Contractor Support:
- Answer inbound calls from customers and Independent Contractors, ensuring accurate entry of information into company systems.
- Assist Independent Contractors with route completion issues, escalations, and general operational support needs.
- Build positive relationships with customers and contractors to strengthen service satisfaction and retention.
Essential Job Duties and Responsibilities - Order Management and Dispatch Coordination:
- Process routed, on-demand, and special delivery orders in accordance with established standards and procedures.
- Evaluate feasibility of order fulfillment based on service requirements, customer needs, and operational constraints.
- Assign and dispatch deliveries, update dispatch boards, and monitor time-sensitive shipments to ensure service commitments are met.
Essential Job Duties and Responsibilities - Administrative and Operational Support:
- Review and manage required documentation to ensure adherence to Client Operating Procedures (COPs) and Standard Operating Procedures (SOPs).
- Maintain and log Proof of Delivery (POD) documentation within required timeframes.
- Track shipments via GPS and proactively resolve delays or service interruptions.
- Conduct post-flight and trace investigations as needed to support continuous service improvement.
- Generate daily reports summarizing transportation issues and proposed corrective actions.
Essential Job Duties and Responsibilities - Compliance, Documentation, and Reporting:
- Manage incoming emails, electronic filing, and system data related to customer and contractor records.
- Monitor external factors (e.g., weather events, civil unrest) that could impact operations and escalate to leadership when necessary.
Knowledge/Skills/Abilities Requirements:
- Strong communication skills, both written and verbal, across all organizational levels.
- Exceptional attention to detail and accuracy in data entry and recordkeeping.
- Ability to prioritize tasks and work effectively in a high-volume, fast-paced environment.
- Strong critical thinking and problem-solving abilities.
- Ability to work independently as well as collaboratively within a team environment.
- Proficiency with Microsoft Office Suite (Excel, Word) and CRM/database systems.
- Ability to handle multiple priorities and meet deadlines under pressure.
- Bilingual (English-Spanish) preferred.
Education/Experience/Certificates/Licenses Requirements:
- High school diploma required; Associate’s Degree preferred.
- Minimum of 2–3 years’ experience in customer service, call center operations, logistics, or administrative support roles.
- Experience in pharmaceutical delivery, clinical trials, aviation transport, or logistics preferred.
- Knowledge of aviation or airline networks is a plus.
Shift Days: Tuesday through Saturday OR Sunday through Thursday
Shift Hours: 1st & 2nd Shifts Available (Available to work extra hours, weekends, and holidays preferred.)
Payrate: Up to $23 per hour
At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.
We are:
Driven by integrity – We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.
Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion.
Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.
Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it.
Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.
If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: Recruiting(AT)gouspack.com
Top Skills
Crm/Database Systems
Microsoft Office Suite
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The Company
What We Do
At USPack, our goal is to deliver. On promises. On requests. On solutions. We take on challenges and turn them into opportunities to improve the way you—and we—deliver.
When we first opened our doors in 1986, we specialized in services in New York, New Jersey, and Connecticut. Today, we offer same-day logistics solutions that include delivery of envelopes, packages, and pallets to over a dozen states and cities across the country, including New York, California, Houston and beyond.
Recently we merged with Fleetgistics to be a unified single strategic resource for mission-critical delivery, transport and final mile services and support.
We combine custom, hands-on same-day logistics solutions with advanced technology and capabilities for dependable, innovative solutions. We connect people with every delivery, while holding true to the simple value that started it all: keep it personal.
When you’re ready to deliver, leave it to USPack. In tact, on time, every time—we’ll get your package there
