Dispatcher - ADESA Dallas

Pay Range: $18-$21 hourly

About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

• Reporting to the General Manager or designated manager, coordinate the pickup and delivery of fleet lease, factory and consignment vehicles in accordance with corporate guidelines to ensure maximum production volume in the most profitable way possible.  Perform all duties assigned by the General Manager or designated manager.   Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times.

Responsibilities:  

1. Provide prompt and courteous service: both on the phone and in person.
2. Demonstrate friendliness and proper phone etiquette with every customer.
3. Maintain a professional appearance and a neat work environment consistent with the Handbook.
4. Make sure customers receive prompt, efficient and courteous attention from all employees.
5. Resolve any customer complaints in a friendly, courteous manner and advise the General Manager or designated manager of all serious complaints or incidences. 
6. Coordinate with auction drivers to make sure vehicles are picked up in a timely and efficient manner.
7. Properly dispatch loads for correct arrival time and location.
8. Follow up with dealerships/customers to make sure the load arrived safely and on time.
9. Respond to problem situations that may occur with drivers or customers.
10. Assists with proper staffing in connection with the volume of pickup and delivery orders.
11. Initiate and complete accurate inventory transfers as instructed.
12. Practice and promote teamwork at all times.  Set a good personal example of attitude and performance.  
13. Ensure proper follow-through on all directives, bulletins, schedules and accounting from the General Manager or designated manager or other corporate sources.  Maintain a good flow of communication with all personnel.
14. Manage accurate daily accounting of all bookkeeping and daily completion of records.
15. Recommend new customer services and procedures to the General Manager or designated manager.
16. Monitor all facility conditions, vehicles, property and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety.  
17. Inform the General Manager or designated manager and Facilities of all breakdowns and maintenance immediately.  Ensure good routine preventive maintenance. 
18. Make sure all department area conditions do not threaten employee or customer safety.  Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property.  Report all incidents to the General Manager or designated manager immediately.  Practice proper loss prevention and reaction procedures.  Report all incidents properly and immediately.

Qualifications

• High School diploma or GED required
• Effective customer service skills
• Excellent verbal and written communication skills
• Dispatching experience
• Proven ability to multitask while maintaining attention to detail
• Proficiency with computer systems 
• Must be 18 years of age and have a valid driver’s license that meets the requirements

ADESA Benefits and Perks

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Physical Requirements:

The physical activity requirements of the position are from Light to Medium Physical Work.   (Refer to Policy HR-200 for definitions)

Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.  (Refer to Policy HR-200 for definitions)

Constant – standing, watching, touching or fingering, listening

Frequent – walking, talking

Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations

Physical Working Condition:

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

Note:  Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions.  This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.   The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

Legal Stuff
Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.