Schedule: Monday - Friday 8 am - 5pm MT
Wage: $15.30 per hour plus a performance based tier system
OverviewDisconnect Analysts research disconnect notices and work to restore utility services. Disconnected services often cause past due balances and sometimes collection invoices. You are responsible to collaborate with the appropriate party to resolve these issues and make necessary payments to re-establish utilities. Your efforts will foster client relations as their accounts remain active and in good-standing.
Responsibilities
- Coordinate with utility providers, collection agencies and team members to research disconnected accounts
- Scan disconnect notices and link them to the appropriate account in the Conservice database
- Prioritize urgent disconnect notices and resolve them quickly
- Make payments to restore utility services
- Medium phone usage-up to 30-50% of work day making outbound calls to providers.
Preferred Qualifications
Qualifications
- Attention to detail
- Self motivated to find the “why” behind the problem and resolve the issue
- Able to effectively manage time and prioritize workload
- Clear and professional written and verbal communication
- Able to develop collaborative relationships with team members
- Self-motivated to produce quality work
Education & Experience
- High school diploma or equivalent
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What We Do
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
