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Job SummaryProvides senior‑level support for Mountain America Credit Union’s technical disaster recovery (DR) programs. Applies subject‑matter knowledge to support program execution, perform diverse analyses, and enhance DR preparedness. Collaborates closely with IT Leadership, technical teams, and Risk/BCP partners to align DR processes with strategic objectives and regulatory expectations.Job DescriptionLOCATION
Mountain America Center - Hybrid:
9800 S Monroe St
Sandy, UT 84070
SCHEDULE
Full time
To be effective, an individual must be able to perform each job duty successfully.
- Apply knowledge to implement DR programs and improve methodologies, documentation, and technical processes.
- Analyze data to produce summarized insights supporting DR program decisions.
- Support program delivery through practical application of discipline knowledge with limited guidance.
- Conduct disaster recovery exercises and dependency assessments with broad scope and complexity.
- Lead portions or entire DR exercises, document results, and provide recommendations for improvement.
- Evaluate unique environments and assist in developing stronger technical and procedural recommendations.
- Support testing of advanced backup and recovery technologies.
- Contribute to organizational capacity through strong collaboration and mentoring of peers.
- Communicate clearly and professionally with technical and non‑technical stakeholders.
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Education and Experience
- Minimum 6+ years of years experience working in business-critical datacenter environments including experience with both application and infrastructure support, engineering, operations, or disaster recovery
- Bachelor’s degree in Computer Science, Information Systems, or equivalent experience. Master’s degree a plus.
Licenses, Certifications, Registrations
- DR/BC industry certifications preferred.
Knowledge & Skills
- Thorough understanding and application of DR technologies (backup, replication, hypervisors, load balancers, failover methodology).
- Advanced knowledge of datacenter environments and IT infrastructure.
- Strong knowledge of Windows and Linux OS.
- Knowledge of Excel, Word, and PowerPoint are helpful, along with diagramming software such as Visio or Lucidchart.
- Strong analytical and problem‑solving skills with ability to handle diverse complexity and scope.
- Knowledge and/or hands-on experience with disaster recovery technologies including backup, storage replication, hypervisor replication and load balancers. This also includes application-level failover methodologies.
- Knowledge of Windows and Linux Operating Systems.
- Effective communication skills, capable of preparing summarized program‑level insights.
- Ability to exercise independent judgment while seeking guidance for highly complex issues.
Leadership and Organization Development
- Strong contribution to team effectiveness
- Develops multifunctional base level skills
Scope and Strategic Impact
- Analyzes data to summarize
- Supports program delivery through the practical application of basic discipline knowledge with limited guidance
- Applies subject matter knowledge to solve common business issues within established guidelines
- Evaluates unique circumstances and assists in making recommendations
- Develops practical knowledge of applications within business environment
Analytical Thinking & Problem Solving
- Works on problems / projects of diverse complexity and scope
- Exercises independent judgment within generally defined procedures and practices to identify a solution
- Seeks advice in order to make decisions on complex business issues
Physical Demands
Ability to sit, talk and hear consistently
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally
Environmental
There are no unusual environmental factors (such as a typical office)
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***
#LI-FB1
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
Mountain America Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mountain America Credit Union and has not been reviewed or approved by Mountain America Credit Union.
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Affordable Benefits — Health coverage features a large employer premium share, low out-of-pocket costs, and options like HSA/FSA alongside employer-paid disability and life insurance. On-site wellness facilities and low-cost dental/vision further enhance overall affordability.
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Retirement Support — A matching 401(k) is available from day one, with employer contributions positioned as a core element of total rewards. Retirement offerings are consistently highlighted alongside other financial benefits.
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Strong & Reliable Incentives — Bonuses are substantial and recurring, including annual awards and holiday bonuses, with commission opportunities in lending roles. Incentive programs are framed as a regular part of compensation rather than occasional extras.
Mountain America Credit Union Insights
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What We Do
It may be our story, but it's all about you. Mountain America Credit Union first opened its doors in the 1930s with a commitment to guiding our members to achieve their financial dreams. Today, our essence—guidance—remains the focal point of our identity. It’s a purpose-driven identity to ensure that everything we do moves you safely along your journey. Call it a path, a trail, or simply a way through. Sometimes it's arrow straight. Other times it has unexpected twists and turns that require knowledge of the road ahead. From wherever you are to where you see yourself going, there is a clear way forward. It's life's financial journey, and we're here to guide you every step of the way. As your financial partner, we'll help outfit you with the tools for the journey ahead—like convenient, flexible products and services designed around how you really live, as well as sound, timely advice to help steer you around any obstacles. This is your journey. Let's begin together, right here. Equal Housing Lender. Insured by NCUA.
