ICF Disaster Management Division seeks a Public Assistance Specialist to join us immediately! This is a 100% Remote in the United States.
The Public Assistance SME will serve as a Subject Matter Expert (SME) for the Public Assistance Division. Assisting with PA Program delivery, project worksheet development and operational details.
At ICF we make BIG things happen. Let’s work together to help Hurricane victims and communities recover and re-build for future resilience. ICF’s growing Disaster Management division is assembling an outstanding team equipped to offer expert advisory services, bringing the strength of past performance and a hands-on integrated multidisciplinary approach. Join the ICF team and help make a difference.
Key Responsibilities:
• Oversee the process for assessing and reporting the magnitude of impact after an emergency.
• Resolve program inquiries from program customers and agency management.
• Develop and execute program-specific administrative and operational guidance.
• Ensure the delivery of excellent customer service and support to partner agencies.
• Ensure timely administrative and fiscal processes for project worksheets.
• Promote capacity building through local, state, federal, and non-governmental partners.
• Demonstrate subject matter expertise and leadership with program partners and customers.
• Represent the program during public meetings or workshops.
• Coordinate and participate in resolution of project related issues and concerns.
• Optimize procedures and maintain communication and focus.
• Maintain and track each case as required in project report management information system.
• Measure performance with key metrics.
• Keep management team informed on issues, problems & resolutions.
• Superior customer service skill set, ability to listen, facilitate and negotiate problems.
Please provide an updated resume aligned to the qualifications, skills and experience required.
Must Have Qualifications:
• 2 years of FEMA, State or Local Public Assistance or Community Development Block Grant-Disaster Recovery (CDBG-DR) related experience addressing operational issues in disaster recovery operations including issues that have complex programmatic element.
• 5 years professional experience.
Preferred Skills: (may set candidates apart)
• Bachelor’s degree.
• Experience with Federal and State Recovery Programs and Initiatives, Public Assistance and its implementing regulations.
• Knowledge and skill in applying analytical and evaluative techniques to the identification, consideration, and resolution of a wide variety of grants administration issues and problems.
• Experience addressing strategic issues in disaster recovery operations including issues that have complex political and programmatic elements.
• Experience addressing FEMA Public Assistance policy and guidance technical issues in regard to current law and regulations.
• Background in various types of construction
• Experience analyzing FEMA project worksheets.
Professional Skills: (you bring these with you)
• Proficiency in the use of Microsoft software applications (Excel, Word, Outlook, etc.)
• Excellent listening, written, and oral communication skills.
• Excellent critical thinking skills to help resolve project constraints and make decisions, paired with a desire to take initiative.
• Ability to work well under continually changing deadlines and priorities.
INVESTING IN OUR PEOPLE
By empowering a diverse workforce, we discover innovative solutions to the most pressing issues of the day. We strive to create an environment that’s both welcoming and inclusive, where problem solvers can deepen their knowledge, collaborate with others, test out new ideas, and grow their careers. Our people choose ICF every day because they find purpose in our work.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.
Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$47,717.00 - $81,118.00
Nationwide Remote Office (US99)
Top Skills
What We Do
ICF is a global advisory and technology services company with approximately 9,000 employees in industries across the public and private sectors. For over 50 years, we’ve been helping clients take on some of the world’s most complex challenges to produce exceptional results. Our work is the catalyst to help shape the future for all.
Beyond our purpose-driven work, we invest in our employees and their experience with us. We have numerous options for healthcare and many additional benefits, including immediate access to 401k retirement matching and pet insurance. Our Employee Community Networks help members find support, belonging, and growth by enhancing internal networks and professional development. We offer paid volunteer time and match your donations. As learning is a never-ending journey, we offer tuition reimbursement, mentorship programs, communities of practice to contribute to and grow from, and memberships to LinkedIn Learning and Coursera. We aim to consider every aspect of how to invest in people so they can belong, grow, and thrive with us.
Why Work With Us
At ICF, we are a purpose-driven company with a strong culture and underlying values that prize diversity, opportunity, equality, and respect. We are not all the same. And that has always been our greatest strength. We are at our best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do th
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