Directory Management Monitoring & Support (Remote)

Date Posted:

2026-01-08

Country:

United States of America

Location:

RTX99: RTN Remote, Texas

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

Summary of Role:

This role falls under Directory Management Operations as part of the Directory Monitoring and Support sub team, working with various vendors and stakeholders to help maintain enterprise-wide solutions. This role is responsible for monitoring and supporting the management, patching, support, maintenance, and recovery of multiple Active Directory domains, Azure cloud environments, the tools supporting them, and end users using the service. Further responsibilities include troubleshooting system issues, documenting processes and procedures, and participating in program / project calls.

What You Will Do:

• Configuring and managing monitoring a SolarWinds monitoring solution

• Troubleshooting user reported issues via service desk ticket

• Installation, customization, configuration, and support of Active Directory support and governance tools

• Develop documentation, workflow diagrams, and assist with the creation of test scripts

• Participate in projects that require Identity and Access Management (IAM) team involvement

• Oversee production releases

• Monitor delivery against SLAs 

• Support and ensure daily processes are in place to maintain an efficient platform 

• Review solutions to ensure new and existing integrations are implemented to best practice and security standards

• Participate in production support for any Sev 1 / Sev 2 incidents

Qualifications You Must Have:

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience

• Experience with the SolarWinds platform including creating application monitors, setting up nodes with custom properties, developing reports, managing alerts, and administration of the framework.

• Experience with Active Directory and server monitoring processes and solutions

• Knowledge in scripting (PowerShell, SQL) and data mapping

• Excellent analytical skills and attention to detail, including the ability to troubleshoot complex problems with minimal guidance

Qualifications We Prefer:

• Excellent communication skills, verbal and written and presentation skills.

• Team player with proven collaboration, critical thinking and problem-solving skills

• Ability to prioritize work without management direction and provide clear and documented status updates/metrics to management.

• Must have the ability to quickly learn and adapt to new concepts, capabilities or tools based on the needs.

• Experience with: Tanium, One Identity Active Roles, Quest GPOADmin, SharePoint, ServiceNow

What We Offer:

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Role Type - Remote:

This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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