Director

Key Responsibilities

• Manage India-based teams handling contract review, abstraction, negotiation, and lifecycle management.
• Ensure delivery excellence in line with client SLAs, quality standards, and compliance requirements.
• Serve as the escalation point for India clients and internal teams.
• Work with Technology and Process Excellence teams to implement automation and process improvements.
• Track and report performance metrics (e.g., turnaround times, SLA adherence, CSAT) to senior management.
• Contribute to regional business development through solutioning and client engagement.
• Mentor and upskill team members to support career growth and service excellence.

Qualifications

• Bachelor’s degree in law, Business, or related field （LLB or equivalent preferred).
• 15+ years of experience in contract management or legal services, with 3+ years in a leadership role.
• Experience managing teams in India and working with regional/global clients.
• Familiarity with CLM platforms and AI-based contract tools.
• Strong interpersonal, negotiation, and analytical skills.

Success Metrics

• Achievement of client SLAs and CSAT scores.
• Efficiency improvements and cost savings via process optimization.
• Growth and retention of high-performing teams.
• Client satisfaction and renewal/expansion of CMS engagements.

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About Us
UnitedLex is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.

• Lead and oversee team responsible for high-volume data-review projects on tight timelines for multiple clients across multiple geographies

• Manage large global teams of reviewers, project managers, and data-retrieval professionals

• Ensure compliance with data privacy, confidentiality, and quality standards

• Drive operational efficiency using Lean/Six Sigma principles or similar quality and productivity methodology. 

• Collaborate with cross-functional teams to align delivery with strategic business goals

• Identify process gaps and implement department-wide improvements

• Use metrics and data-driven insights to proactively manage performance, quality, and turnaround times

• Stay current on legal tech platforms (4iG, Relativity, Everlaw, etc.) and regulatory trends

• Represent the organization in client meetings, audits, and industry forums

• Curiosity and commitment to innovation including leveraging AI, automation, and process in the spirit of continuous improvement

• Operational Management experience with formal training in an industry-leading quality and productivity methodology.  Comparable experience with demonstrable success may satisfy formal training and certification requirement.  Such training or experience should include management-by-fact, root cause analysis, process improvement, and implementing and maintaining a culture of quality.

• 15+ years successfully managing global operations for tech-enabled service provider or comparable operational experience internally for large corporation.

• Experience managing clients and working in sales channel to drive revenue growth

• Proficient in relevant technologies and experience identifying and implementing best-in-class technology.

• Excellent communication, stakeholder engagement, and change management skills

• Experience with data-retrieval, incident response, and/or legal operations highly preferred