How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Work Shift
Day (United States of America)Job Summary:The Program Director, WellConnected position will own and lead the process of programmatic development and implementation of Wellstar Health System's EPIC Community Connect Program. The program is a business unit at Wellstar that will serve as a strategic vehicle to improve patient care and bring affiliate providers on to the same instance of EPIC. The program will have work across many service units, including Wellstar Clinical Partners, IT, legal, branding, compliance, Wellstar Medical Group, and marketing. This position reports to the VP, Population Health. The person in this role will serve as the primary contact for the WellConnected program. He/ she will serve as the liaison between external parties (Affiliate clients) and internal Functional area leadership (Legal/ HIM/ Revenue Cycle/ IT/ Compliance).
In this role, the individual is responsible for developing and standardizing re-usable processes and templates for efficiently estimating, organizing and managing WellConnected roll-outs to affiliates. This includes Community Connect Program framework development comprising of Resource models, Cost estimation techniques, Governance and organization structures, offerings, pricing, contracting details. The role also entails developing a strategic roadmap of major simultaneous initiatives to provide a bird's eye view for the leadership and help understand overlaps/ dependencies/ conflicts and areas for synergies/ efficiencies.
This position will be responsible for overall leadership, administration and implementation of the WellConnected program. Specifically, he/she will work on program maintenance, project implementation leadership (detailed management by assigned Project Manager), and account management oversight (detailed management by Account Manager).
As a liaison, the individual in this role must be able to communicate effectively and with a high level of regard for leadership positions and affiliate partners of the System. He/she will craft key messages in a manner that gains consensus and thoroughly explains the purpose of the information. He/ she will attend various external/ internal meetings including steering committee meetings, client demo, project kick-off, etc and will be the escalation point for issues. This role will work in close collaboration with the IT team to successfully implement Epic at affiliate practices.
In addition to the responsibility for WellConnected Program, the Program Director may provide oversight to special initiatives for Wellstar Clinical Partners and Population Heatlh
Core Responsibilities and Essential Functions:
Implementation oversight:
Affiliate demo
Project governance
Affiliate site assessments and third party needs
Workflow walkthroughs and information gathering
Project timeline development and kick-off
Status tracking and issue resolution through the project implementation (build/test/go-live)
Go-live and go-live support
Programmatic development and maintenance:
Wellstar Community Connect governance structure and guiding principles
Wellstar Community Connect offerings including third party applications
Coordination maintenance/updates in TPA contracts via contract owners
Affiliate contracting with Wellstar legal/finance
Wellstar compliance standards
Wellstar branding standards
Wellstar HIM standards
Communications processes, escalation channels, SLAs
Affiliate readiness criteria evaluation with the steering committee
Wellstar Wellconnected governance committee
Developing and maintaining a strategic roadmap of major simultaneous initiatives to provide a bird's eye view for the leadership and help understand overlaps/dependencies/conflicts and areas for synergies/efficiencies
Account management oversight:
Initial coordination with identified affiliates
Hand holding and spokesperson for the affiliate
Setting and managing affiliate expectations during initial implementation and post go-live phases
Post go-live stabilization and relationship management
WCP and Population Health initiatives
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.
Required Minimum Education:
- Bachelors Information Technology or Masters Information Technology-Preferred
Required Minimum License(s) and Certification(s):
All certifications are required upon hire unless otherwise stated.
PMI - certified project manager Upon Hire Preferred or
Program & Project Management\Certified Project Manager (IAPM) Upon Hire Preferred or
Required Minimum Experience:
Minimum 10 years Managing large and complex programs in a health care setting. Demonstrated knowledge of and success in implementing EHR systems while working collaboratively with clients and multiple teams Required
Required Minimum Skills:
Ability to self-direct and appropriately delegate. High
Ability to exercise judgment, problem solve, and make decisions consistent with Wellstar philosophy, goals and objectives.
Demonstrated strong leadership, communication, project management and team building skills.
Excellent communication skills (written and oral) and the ability to present one's self and/or ideas with clarity and compassion.
Ability to create and maintain solid relationships with care providers and advocate for the voice of the patient.
Strong analytical, problem solving and decision-making skills.
Excellent organizational skills and the ability to work within all levels of the organization.
Skills to manage and succeed in an ambiguous environment, build consensus, manage stakeholder expectations.
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
Skills Required
- Bachelor’s degree in Information Technology or master’s degree in Information Technology
- Minimum 10 years managing large and complex programs in a healthcare setting
- Demonstrated knowledge of and success implementing EHR systems
- Experience working collaboratively with clients and multiple teams
- PMI-certified project manager certification
- Program & Project Management Certified Project Manager (IAPM) certification
- Strong leadership, communication, project management, and team-building skills
- Strong analytical, problem-solving, decision-making, organizational, delegation, and stakeholder-management skills
Wellstar Health System Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wellstar Health System and has not been reviewed or approved by Wellstar Health System.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with multiple medical plan options plus dental and vision offerings. Mental health support is also described as accessible, including no-cost therapy and psychiatry through a dedicated benefit.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears broad, including on-site fitness centers, wellness coaching, and wellness incentives tied to HSA contributions and preventive programs. Convenience-style perks are also highlighted, such as concierge services and resources for child, elder, and pet care.
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Retirement Support — Retirement benefits include a 403(b) plan with an employer match and potential additional employer-funded contributions based on hours worked. Vesting rules are described clearly enough to set expectations for longer-tenured employees.
Wellstar Health System Insights
What We Do
At Wellstar Health System, our mission is to enhance the health and well-being of every person we serve. Nationally ranked and locally recognized for our high-quality care, inclusive culture, and exceptional doctors and caregivers, Wellstar is one of the largest and one of the most integrated healthcare systems in Georgia. Our specialists and primary care providers work in a multi-disciplinary environment with nearly 25,000 diverse team members throughout our 11 hospitals, 300 medical offices, outpatient centers, health parks, a pediatric center, nursing centers, hospice, and home care. We’re proud to be home to one of the busiest Emergency Departments in the state, as well as being the only system in Georgia operating multiple trauma centers. At a time when our industry is changing rapidly, Wellstar remains committed to exceeding patients’, and team members’ expectations, while transforming healthcare delivery. We stand behind our values to serve with compassion, pursue excellence, and honor every voice.
