Director of Global Supply Chain

Supply Chain & Manufacturing Operations

• Lead end-to-end international supply chain management, including forecasting, PO issuance, production planning, consigned parts oversight, and international freight and customs.
• Collaborate with contract manufacturers (primarily in Asia) to align production schedules with sales forecasts and inventory needs.
• Partner with the Chief Product Officer and Quality teams to resolve manufacturing challenges and optimize schedules.
• Maintain accuracy of invoices and track goods-in-transit and inventory levels using NetSuite and related tools.

Logistics & Distribution

• Oversee North American delivery operations and third-party logistics (3PL) partners to ensure efficient, on-time fulfillment of Hydrow products.
• Expand and enhance delivery capabilities, including freight, small-package, large-parcel, and VIP operations.
• Manage fulfillment and freight logistics for D2C, B2B, and retail partners, including scheduling, fulfillment accuracy, cost control, issue resolution, chargeback mitigation, and returns.
• Manage fulfillment and freight logistics for D2C, B2B, and retail partners, including scheduling, fulfillment accuracy, cost control, issue resolution, chargeback mitigation, and returns.

Freight & Customs

• Manage international freight forwarding partnerships; evaluate and select freight providers through formal RFQ processes.
• Lead customs compliance initiatives including classification, duty drawback and reconciliation programs (especially for Canada).
• Work with overseas vendors on shipping, invoicing, customs, and packaging requirements.

Cross-Functional Collaboration & Strategic Planning

• Collaborate with Finance, Sales, and Marketing to support forecasting, demand planning, and financial reporting.
• Provide monthly inventory and production reconciliation and analyses for the accounting and finance team.
• Partner with member service and field service teams on issue resolution and order escalation.

Team Leadership & Process Improvement

• Develop and implement operational policies, procedures, and scalable processes to support Hydrow’s growth.
• Supervise current staff and grow the team as the business expands.
• Lead cross-functional initiatives to improve cost efficiency, delivery velocity, and customer experience.
• Support ad hoc projects, including international warehouse/distribution initiatives.

Required Qualifications

• Bachelor's Degree in Business, Supply Chain, Logistics, or a related field.
• 10+ years of operations and international supply chain experience, ideally with Asian manufacturing partners.
• Proven track record in logistics, vendor management, and freight operations.
• Experience in ocean and air freight scheduling and customs management.
• Strong project management, organizational, and analytical skills.
• Proficiency in NetSuite, Microsoft Office, Google Docs/Sheets; experience with DOMO a plus.
• Demonstrated leadership, communication, and cross-functional collaboration skills.
• Willingness to travel internationally (up to 20%) and participate in off-hour meetings with global partners.

Preferred Qualifications

• Experience in a startup or high-growth environment.
• High end merchandise large-parcel white glove delivery with assembly and system integration experience.
• Experience with financial forecasting, cash flow analysis, and operational reporting.

Ideal Candidate Attributes

• Strategic thinker who can balance vision with tactical execution.
• Internally motivated and comfortable navigating ambiguity.
• Internally motivated and comfortable navigating ambiguity.
• Willing to “roll up sleeves” and jump into diverse challenges beyond the job scope.
• Collaborative, adaptable, and focused on continuous improvement.