Director, Visa Consulting and Analytics

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We are currently looking for a Director to lead consulting engagements for our clients in Japan, supporting strategy and new business development in the Issuing business.

The Director will lead engagements and act as the main focal point, coordinating between the client team, junior team members, other internal local / global stakeholders, and outsourcing partners (as applicable). The Director will be responsible for managing various initiatives between Visa and the client. The Director will be responsible for scoping, proposing, contracting, and delivering projects, and managing team members’ performance and delivery quality. The full range of responsibilities is detailed below:

Responsibilities

• Drive initiative development to support the client’s issuing business growth using strategic consulting methodologies (setting key questions and hypotheses doing deep quantitative analyses, and synthesizing recommendations) and aligning with internal stakeholders. Example areas of support include:
  • New business development / business strategy
  • Issuing portfolio strategy/ Marketing strategy
  • New product / business / customer journey design
  • System PMO (From business requirements definition to implementation support) for cross-regional teams operating in both English and Japanese
  • Go to market strategy design
• Drive high quality delivery fully leveraging both strategic consulting and IT consulting PMO skills while managing team members and various subject matter experts, including data scientists, product specialists, and client services representatives both in Japan and in overseas offices.
• Manage client relationships with Executives, GM’s and key frontline members to deepen the partnership.
• Manage and coach team members, contributing to their growth and career development while ensuring quality of project deliverables
• Develop a fact base of the client processes, assets, and organization to determine future opportunities for collaboration and partnership.
• Create, develop and maintain analytical models and methodologies to contribute to standardized VCA offerings and IP creation
• Continuously build knowledge, surface new insights and produce thought leadership pieces that contribute to practice development and global best practices
• Oversee and manage administrative tasks and project setup including contracting documentation, internal reporting, and completion of compliance procedures.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
However, based on the client needs and project requirements, full time working at office, clients site or our partner location in temporarily or for a mid – long term, can be required.

Specific skills and experience you will bring are:

• Fluent Japanese and at least business level English proficiency
• Deep experience and a track record of high performance in strategy, IT consulting, and / or project management (10 years+)
• Deep experience in managing complex cross-functional and cross-regional projects
• Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
• Strong team orientation with a collaborative, diplomatic, and flexible style, able to work effectively in a matrixed organization
• Excellent detail orientation, ensuring the highest level of quality/rigor in reports and data analysis
• Excellent presentation skills, including strong oral and written capabilities
• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
• Flexible mindset to revise plans and scopes while managing clients’ expectations
• Strong commercial acumen, with experience in developing business cases with proven ROI
• Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data
• Ability to lead and inspire team members to achieve high levels of performance

What will also help:

• Experience in payments, the banking industry, or technology. Deep understanding of the issuing business is a big plus
• Experience in technical project management
• Experience in customer experience design (using human-centered design / design thinking)
• An understanding of statistical analysis, modelling, scoring schemes, etc.

Due to the COVID-19 pandemic and the evolving visa/travel restrictions in place, we are currently only able to extend offers to candidates with the right to work in Japan and are unable to offer new immigration sponsorship.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.