Remote, US based, Eastern time collaboration
Overview
VSA Partners is hiring a Director, UX Research (Freelance) to lead research across the full dot-com ecosystem for our world-class global enterprise client. This role focuses primarily on qualitative research, including moderated testing, interviews, focus groups, and live user sessions. You will also design, analyze, synthesize, and run mixed-methods research when broader validation is required.
You will partner closely with UI, information architecture, engineering, content strategy, analytics, and product teams to ensure insights directly shape experience, navigation, and content decisions. This role suits someone who brings strong qualitative depth, confident facilitation skills, and the ability to translate user behavior into actionable, inclusive guidance.
Experience Level
8+ years UX research experience in enterprise B2B environments
Responsibilities
Qualitative Research Execution
Lead moderated usability tests, interviews, focus groups, and live user research sessions across global user groups.
Conduct open ended qualitative explorations to identify motivations, expectations, pain points, and behavioral patterns.
Plan and execute mixed methods studies when quantitative validation or scale is needed.
Evaluate concepts, navigation flows, and content clarity with users in real time.
Behavioral Insight and Testing
Analyze user behavior across journeys, decision points, and navigation structures.
Design surveys, micro polls, and lightweight quant tests when needed.
Support tree testing, card sorting, and structural research in partnership with IA teams.
Use analytics tools to reinforce qualitative findings and identify trends.
Leverage UX and behavioral analytics tools such as Adobe Customer Journey Analytics, Adobe Analytics, and Google Analytics to identify critical business performance issues and target priority digital experiences for improvement.
Cross Functional Collaboration
Work closely with UX, UI, IA, engineering, content, analytics, and product teams.
Present insights clearly to technical and nontechnical audiences.
Provide evidence based recommendations that improve clarity, flow, structure, and decision making.
Ensure research supports inclusivity, accessibility, and global user needs.
Research Integration and Delivery
Translate findings into concise reports, frameworks, and actionable recommendations.
Provide input that strengthens flows, navigation systems, and content structures.
Manage research cycles independently from planning to execution and delivery.
Support continuous learning across teams by socializing research themes.
Required Experience and Skills
Strong qualitative research background with experience facilitating focus groups and live moderated testing
Mixed methods research experience in enterprise or B2B environments
Ability to integrate analytics alongside qualitative findings
Strong communication and storytelling abilities
Experience supporting navigation, taxonomy, or complex structural experience work
Highly organized and comfortable operating autonomously
Preferred Experience
Experience with enterprise CMS environments
Research experience in global, multi region ecosystems
Familiarity with survey tools and analytics platforms
Additional Information
Freelance. Remote. US based. Eastern or Central time preferred for global collaboration.
Remote, US based, Eastern time collaboration
Equal Opportunity Statement
VSA Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, equitable environment for all employees. All employment decisions are made based on qualifications, merit and business need.
VSA Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, equitable environment for all employees. All employment decisions are made based on qualifications, merit and business need.
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VSA PARTNERS, LLC
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What We Do
VSA is a hybrid brand strategy and design agency. We partner with business, strategic and creative leaders, combining our strategic consulting with design-driven experiences to solve business problems and realize the future of a brand. As a hybrid agency, we blend consumer insights and data with the craft of design to activate the most meaningful, motivating and measurable experiences.
For VSA employees as well as those we recruit, we’ve adopted a long-term hybrid model that allows people to define their way of working in the way they want. This means that VSAers can work from anywhere in the United States—home, office or any place in between. Working from anywhere gives VSAers the option to find time to work alone, join others for office-based collaboration, or meet up as needed for small-group moments and client meetings. We’re also hiring with geographic “neutrality”—pursuing the best talent wherever it may live. We think having a workplace option matters most these days: Employees benefit from human interaction and the need for a change in scenery from time to time. And also, VSA benefits from a diversity of experiences and perspectives that come from seeing and participating in the larger world. All of which is why we see our offices in Chicago, New York and San Francisco as a flexible, accessible network of workspace hubs for employees to use as needed for work and interaction with colleagues.
