Job Description:
The Role
Fidelity Investments is looking for a hands-on User Experience Director who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by changing the way we work and putting the customer first. It’s a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design.
The Expertise and Skills You Bring
- 10-15+ years of UX or related experience is preferred
- A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred
- Provide design and product thought leadership, identifying and developing strategic design opportunities to drive business and product strategy, creating artifacts to align stakeholders and teams to
- Work across and collaborate with product, engineering, UX research, and others to develop and prototype product vision
- Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching
- Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions
- An array of design skills including service design and strategic design methods. Information architecture, prototyping, user research, and visual design will also be critical
- Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives
- Experience working on agile teams delivering value in digital products preferred
- Experience running and/or using research to support evidence-focused design decisions preferred
- A digital portfolio we can review online is required
- Ability to design across all channels including web, native, and automated
- A foundation of development knowledge, both web and mobile
- Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better
- Partnering with user research to understand the customer problems to tackle
- An unwavering curiosity to ask why
- Design brings you happiness
- Work across the organization to drive consistent associate-facing experiences
- Contribute to the culture of the UXD group
- Coach and mentor junior designers across the group
The Team
This role supports Fidelity Brokerage, a group that helps a wide array of customers with services like wealth management, retirement planning, brokerage services, workplace plan administration, college savings, and financial planning and engagement programs, as well as our customer-facing associates. This role also supports Fidelity’s User Experience Design team, a group that delivers simple and accessible digital experiences to its customers.
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Certifications:
Category:Information Technology
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
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What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products.
Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
