APPLICATION DEADLINE: We encourage you to apply soon if interested, this role will be taken offline based on applicant volume.
Who We Are
M-Files is the leading platform for AI-native information management. Its metadata-driven architecture, embedded workflow engine and built-in AI (including the Aino assistant) let customers find information faster, automate business processes, and strengthen security and compliance, without moving content out of the systems where it already lives.
Headquartered in Finland with teams worldwide, M-Files is investing in the next phase of the platform: agentic AI, intelligent metadata and process automation, and open integration with the wider enterprise AI ecosystem. As a Sales Engineer, you help shape how customers adopt that future.
The RoleM-Files Services helps customers implement, run, and get value from the M-Files platform. Our team works across implementation, managed services, enablement, change management, and advisory. The U.S. is our fastest-growing territory, with roughly 25 professionals, and we’re hiring a Director to lead us through the next growth phase.
You will own the U.S. Services business: its P&L, its people, and its relationship with Sales. You’ll report directly to the Global SVP, Services, and work as part of the global services leadership team.
What you’ll do· Run the regional P&L. Own revenue, margin, utilization, and forecast accuracy for U.S. Services, and know where the numbers are heading before the monthly review.
· Partner with Sales. Work alongside the U.S. sales leadership and account teams on pipeline, scoping, pricing, and deal strategy. Services should help shape deals and be able to deliver what gets sold.
· Lead and grow the team. Manage and develop managers and consultants, and hire ahead of demand. You own recruiting, onboarding, and performance for the region.
· Protect delivery quality. Make sure projects land on time, on budget, and with references. Step in on at-risk engagements and strategic accounts.
· Grow the mix. Expand managed services, advisory, and enablement alongside implementation work, so growth isn’t tied only to project headcount.
· Bring AI into how we work. We are adopting AI quickly in our own delivery and operations. You’ll help the team use it to improve productivity, quality, and margin, and to shape new AI-related service offerings for customers.
Requirements
· Substantial leadership experience in professional services, consulting, or customer delivery at a software or SaaS company, including direct P&L responsibility.
· A record of growing a services organization while holding or improving margin.
· Experience working closely with sales on pre-sales, scoping, and commercial structure, and the credibility to push back when a deal doesn’t make sense.
· Experience hiring and developing consultants and managers, and handling performance issues directly.
· Comfort with utilization, backlog, and forecasting metrics, and the discipline to act on them.
· Strong communication with customers, executives, and a distributed team.
Nice to have· Hands-on experience applying AI to services delivery or internal operations, with real results rather than just tool exposure.
· Background in enterprise content management, information management, or document-heavy workflows.
· Experience in regulated industries such as financial services, insurance, or the public sector.
· Experience with managed services or recurring revenue service models.
· Experience leading teams across multiple time zones or countries.
Benefits
10 paid holidays annually
Unlimited PTO
Matching 401K Plan (25% of employee's contribution up to the IRS max)
Health insurance (PPO and HDHP/HSA plans offered)
Dental insurance
Vision insurance
Life insurance (1x employee salary)
Short-term disability (employer paid)
Long-term disability (employer paid)
Flexible Spending Plan (medical and dependent)
As remote enabled company our employees enjoy the flexibility to establish their own life/work balance
Skills Required
- Substantial leadership experience in professional services, consulting, or customer delivery at a software or SaaS company
- Direct P&L responsibility
- Record of growing a services organization while holding or improving margin
- Experience partnering with Sales on pre-sales, scoping, and commercial structure
- Ability to challenge service deals that do not make commercial or delivery sense
- Experience hiring and developing consultants and managers
- Experience handling performance issues directly
- Comfort with utilization, backlog, and forecasting metrics
- Strong communication with customers, executives, and distributed teams
- Hands-on experience applying AI to services delivery or internal operations
- Background in enterprise content management, information management, or document-heavy workflows
- Experience in regulated industries such as financial services, insurance, or the public sector
- Experience with managed services or recurring-revenue service models
- Experience leading teams across multiple time zones or countries
What the Team is Saying
M-Files Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is described as comprehensive, with medical, dental, and vision coverage cited as strengths. Feedback suggests plan options such as PPO and HDHP/HSA, alongside employer-paid life and disability insurance, contribute to confidence in coverage.
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Leave & Time Off Breadth — Time off includes generous or unlimited PTO policies, paid holidays, sick days, bereavement leave, paid volunteer time, and additional paid leave tied to service milestones. Feedback suggests the breadth of leave is a standout element of the package.
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Retirement Support — Retirement planning features a 401(k) with company matching and positive sentiment about the plan’s availability. Feedback suggests these provisions help round out financial security beyond base pay.
M-Files Insights
What We Do
M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance. Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.
Why Work With Us
We’re a global company with Finnish roots and a product we’re truly proud of. At M-Files, you’ll help shape our growth while developing your own expertise, alongside a fun, collaborative team building solutions that are transforming the market.
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M-Files Offices
Remote Workspace
Employees work remotely.
Our U.S.-based roles are fully remote, giving M-Filers the freedom to work from wherever they feel most focused, creative, and balanced.
