APPLICATION DEADLINE: We encourage you to apply soon if interested, this role will be taken offline based on applicant volume.
Who We Are
M-Files is the leading platform for AI-native information management. Its metadata-driven architecture, embedded workflow engine and built-in AI (including the Aino assistant) let customers find information faster, automate business processes, and strengthen security and compliance, without moving content out of the systems where it already lives.
Headquartered in Finland with teams worldwide, M-Files is investing in the next phase of the platform: agentic AI, intelligent metadata and process automation, and open integration with the wider enterprise AI ecosystem. As a Sales Engineer, you help shape how customers adopt that future.
Summary of the role
Reporting to the Manager, Sales Engineering, you are the technical authority in the sales cycle: a curious, metric-driven problem solver who is equally at ease in a discovery call, a live build and a code editor. You will uncover customers' real business problems, design AI and automation solutions on the M-Files platform, and prove their value through tailored demos and proofs of concept. You will work closely with Sales, Services, Product and Engineering to turn what you learn from customers into wins and into a better product.
What you will be doing
Pre-sales and discovery
- Partner with Account Executives to run structured discovery, qualify opportunities and map customer pain points to measurable business outcomes.
- Script, configure and deliver value-driven demos tailored to the prospect's industry, data and processes.
- Plan, run and close out proofs of concept (POCs) with clear success criteria, timelines and results.
AI and automation solutioning
- Design and demonstrate AI-powered solutions on M-Files: intelligent metadata and classification, AI assistants, document and data extraction, workflow automation and agent-driven processes.
- Build integrations and extensions using the M-Files APIs, connectors and low-code or scripted tooling, and connect M-Files to customers' systems such as CRM, ERP and collaboration tools.
- Advise customers on responsible AI adoption: data quality, security, access control, governance and regulatory compliance.
- Explain how AI features work, where their limits are, and how they fit the customer's architecture, answering technical objections with confidence and honesty.
Technical consultation
- Document technical requirements, integration needs and proposed solution designs with the M-Files Services and implementation teams for a smooth hand-off.
- Provide technical thought leadership through workshops, webinars, solution briefs and reusable demo assets.
Relationships and sales support
- Build trusted-advisor relationships with technical and business stakeholders, and enjoy solving their problems directly with them.
- Help advance deals, convert prospects and identify expansion and upsell opportunities with existing customers.
- Share customer insights, competitive intelligence and feature gaps with Product and Engineering to influence the roadmap.
Operate with data
- Track and report your own pipeline influence, POC outcomes and demo effectiveness, and use the numbers to improve how you work.
Requirements
- Bachelor's degree in Computer Science, MIS, Engineering or a related field preferred; equivalent hands-on experience is valued.
- 3+ years in a pre-sales, solution consulting or technical consulting role supporting complex software sales cycles, ideally enterprise SaaS, content services, workflow or automation.
- Working programming knowledge: comfortable reading and writing code in languages such as Python, JavaScript/TypeScript or C#, and working with REST APIs, JSON, webhooks and SQL.
- Practical understanding of modern AI: large language models, retrieval-augmented generation (RAG), prompt design, AI agents and tool use, and the Model Context Protocol (MCP) or similar integration standards, plus clear views on accuracy, hallucination risk, data privacy and AI governance.
- Experience with automation and integration platforms and patterns (workflow engines, iPaaS or low-code tools, event-driven integrations).
- Metric-driven: you set goals, track results such as POC win rate, demo-to-opportunity conversion and sales cycle impact, and adjust based on evidence.
- A natural problem solver and lifelong learner who keeps up with the fast-moving AI landscape and likes to experiment with new tools.
- A genuine enjoyment of talking with customers, asking good questions and solving their problems with M-Files products.
- Excellent written and verbal communication, with the ability to turn complex technical concepts into clear, compelling messages for both technical and non-technical audiences.
Nice to have
- Experience with document management, enterprise content management (ECM), metadata-driven or intelligent document processing solutions.
- Familiarity with Microsoft 365, Teams, Salesforce, SAP or other systems M-Files commonly integrates with.
- Knowledge of information security and compliance frameworks such as ISO 27001, GDPR and SOC 2, and of regulated industries like life sciences, manufacturing, financial services or the public sector.
- Cloud and architecture knowledge (Azure, AWS, identity and access management, APIs).
- Experience building AI-powered prototypes, agents or automations, or contributing to internal tools or open source projects.
Benefits
- 10 paid holidays annually
- Unlimited PTO
- Matching 401K Plan (25% of employee's contribution up to the IRS max)
- Health insurance (PPO and HDHP/HSA plans offered)
- Dental insurance
- Vision insurance
- Life insurance (1x employee salary)
- Short-term disability (employer paid)
- Long-term disability (employer paid)
- Flexible Spending Plan (medical and dependent)
- As remote enabled company our employees enjoy the flexibility to establish their own life/work balance
Skills Required
- Bachelor's degree in Computer Science, MIS, Engineering, or a related field; equivalent hands-on experience may substitute.
- 3+ years of experience in pre-sales, solution consulting, or technical consulting supporting complex software sales cycles.
- Experience with enterprise SaaS, content services, workflow, or automation is preferred.
- Working programming knowledge in languages such as Python, JavaScript, TypeScript, or C#.
- Experience working with REST APIs, JSON, webhooks, and SQL.
- Practical understanding of large language models, RAG, prompt design, AI agents, tool use, and MCP or similar integration standards.
- Understanding of AI accuracy, hallucination risk, data privacy, and AI governance.
- Experience with automation and integration platforms, workflow engines, iPaaS, low-code tools, or event-driven integrations.
- Metric-driven approach with experience tracking goals and sales or POC outcomes.
- Strong written and verbal communication skills, including the ability to explain technical concepts to technical and non-technical audiences.
- Experience with document management, enterprise content management, metadata-driven solutions, or intelligent document processing.
- Familiarity with Microsoft 365, Teams, Salesforce, SAP, or similar enterprise systems.
- Knowledge of information security and compliance frameworks such as ISO 27001, GDPR, and SOC 2.
- Cloud and architecture knowledge, including Azure, AWS, identity and access management, and APIs.
- Experience building AI-powered prototypes, agents, automations, internal tools, or open-source projects.
What the Team is Saying
M-Files Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is often described as comprehensive, with medical, dental, and vision highlighted as strong aspects. Public listings also point to added protections like disability and life insurance.
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Leave & Time Off Breadth — Time off provisions are characterized as generous, with PTO, paid holidays, and sick leave called out positively. In some locations, roles note flexible or unlimited vacation and additional leave at service milestones.
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Wellbeing & Lifestyle Benefits — Work flexibility and lifestyle support are emphasized, including remote/hybrid options, work-from-anywhere allowances in some regions, and wellness or home-office support. These elements are repeatedly positioned as strengths of the total package.
M-Files Insights
What We Do
M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance. Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.
Why Work With Us
We’re a global company with Finnish roots and a product we’re truly proud of. At M-Files, you’ll help shape our growth while developing your own expertise, alongside a fun, collaborative team building solutions that are transforming the market.
Gallery
M-Files Offices
Remote Workspace
Employees work remotely.
Our U.S.-based roles are fully remote, giving M-Filers the freedom to work from wherever they feel most focused, creative, and balanced.
