Director of Transformation & Change - Capita Public Service
Job title:
Director of Transformation and Change
Job Description:
Capita Public Service is seeking a Director of Transformation & Change to join the Central Government Senior Leadership Team.
This pivotal role will be responsible for managing a portfolio of major programmes and the delivery components of these. You will lead a high-performing Transformation and Change function, driving delivery excellence to meet commercial commitments in terms of time, quality, cost, and margin. This role also presents a unique opportunity to enhance and transform services utilising technology, delivering additional value for clients and increasing revenue and margin through close collaboration with Service Operations and Growth. Additionally, you will provide leadership to programme directors and functional specialists across the programmes.
We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds.
What you’ll be doing:
Client Service Delivery: Oversee the full Client Group service introduction and change portfolio, aligning with Capita Public Service’s mission to be the ‘trusted delivery partner’ for clients. Inc DWP, NHS England & Transport for London
Vision and Leadership: Set and execute the vision for the Client Group Transformation and Change team, maximizing the value of technology, service design and architecture, programme management, and portfolio governance.
Team Building: Develop a high-performing leadership team, fostering a culture of high performance and delivery excellence.
Delivery Leadership: Ensure solution sign-off in bids, service readiness, and in-life changes to services, maintaining active assurance leadership for all relevant deals.
Governance: Implement robust delivery contract lifecycle governance and manage service readiness governance and performance for the Client Group.
Cost Management: Oversee the cost of transformation and change control, embedding consistent delivery management practices using CPS governance frameworks and standard tools.
Strategic Client Engagement: Lead key strategic client change delivery, managing client-facing programmes and pre-sales activities.
What We’re Looking For:
Experience: Proven track record in managing and leading large-scale, complex change and transformation initiatives for major programmes including technology
Commercial Acumen: Ability to shape, build, and drive client service delivery changes to meet commercial commitments and client satisfaction.
Collaboration: Skilled in collaborative leadership and relationship management within a large matrix environment. Strong interpersonal and communication skills are essential to influence and drive results.
Leadership: Inspire, motivate, and develop high-performing teams in both direct and matrix environments.
Communication: Strong ability to build impactful, trusting relationships quickly with clients and internal teams.
Growth Mindset: Capable of leading change and fostering a culture of learning and delivery excellence.
Adaptability: Thrive in ambiguity, with the ability to prioritize, build consensus, and drive actions to deliver benefits at pace.
Technical Competence: Advanced/Expert level in PPM Technical Competencies
About Central Government
We’re helping the UK Government to transform public sector services, enhance experiences, and positively impact society. We focus on health and welfare, justice and policing, the private sector, customer communications, digital services and transport. We’re reducing air pollution in London with the TfL Road User scheme. We’re involved in Gas Safe registration, and London’s Ultra Low Emissions Zone. We’re also delivering high quality healthcare technology for under pressure professionals and improving energy efficiency in residential care. Here, you’ll be part of incredible transformations, from start to finish, that can deliver value and better outcomes for all. Join us in making a significant impact on the lives of millions of UK citizens every day.
What’s in it for you?
- An attractive executive compensation package
- 25 days’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- a discretionary annual bonus
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Home based role - with travel as needed
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]
Or reach out to [email protected]
Location:
London
,
United Kingdom
Time Type:
Full time
Contract Type:
Permanent
Capita Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capita and has not been reviewed or approved by Capita.
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Flexible Benefits — Hybrid/remote options, job sharing and compressed hours are available across many roles, and remote-work convenience can meaningfully add to overall value.
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Parental & Family Support — Enhanced maternity, paternity and shared parental leave are part of the offering, signalling stronger family support than basic statutory levels.
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Retirement Support — A company‑matched pension and life assurance are provided for UK roles, delivering core financial protection within the package.
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What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
