The Role
The Director of Training and Onboarding manages dealer onboarding, ensures training completion, tracks performance, and oversees ongoing account management for new dealers.
Summary Generated by Built In
About Culligan Quench
Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/
About Culligan
There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com.
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do what's right
Consistently deliver exceptional results
Position Summary
Culligan Quench is seeking a Director of Training & Onboarding to support our Indirect division.
This role is designed to ensure every new dealer goes from trained → launched → generating revenue as quickly as possible.
Responsibilities
- Support new dealer onboarding from initial signup through the first 20 months
- Arrange kickoff calls with all stakeholders calls
- Ensure completion of all required training (technical, sales, installation)
- Ensure all dealer checklists are completed
- Coordinate dealer readiness for launch (product orders, scheduling, marketing activation)
- Confirm dealers are properly prepared for installations
- Coordinate structured 30-60-90-180-day huddle (performance reviews)
- Identify performance gaps and implement corrective actions
- Serve as primary point of contact for new dealers during onboarding
- Escalate issues and coordinate internal support when needed
- Conduct regular check-ins (weekly during onboarding phase & monthly thereafter)
Dealer Onboarding & Launch Management
Performance Tracking & Accountability
Ongoing Dealer Account Management
Qualifications
- 2–5+ years in account management, sales coordination, or customer success
- Strong understanding of sales processes and customer lifecycle
- Experience in dealer networks, channel sales, or home services is a plus
- Excellent communication and coaching skills
- Highly organized with strong follow-through and accountability mindset
- Comfortable managing multiple dealer accounts simultaneously
What We Offer
- Medical, Dental, Vision which start day one
- 401(k) match of 50% up to 6%
- Life insurance
- Disability
- Unlimited Paid Time Away
- Parental leave
- Additional voluntary benefits
- Career progression opportunities
- Coaching and professional development
Quench offers salary, commission, benefits, and incentive awards.
We are proud to be an Equal Opportunity Employer.
Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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The Company
What We Do
Quench is the brand that helps our growing and forward-thinking customers keep their employees, customers, and guests happy, healthy, and hydrated. We offer water-as-a-service solutions by providing pure drinking water through a broad array of bottle-free machines. Our point-of-use machines offer users countless consumption choices, including mineral-infused quenchWATER+, chewable ice, sparkling water, flavored water, and even coffee. Customers choose Quench because Quench has the depth of options, national reach, and consistently high level of service to deliver pure, delicious water to tens of thousands of small businesses and to over half of the Fortune 500 organizations across the continent. Headquartered outside Philadelphia, PA, Quench is a subsidiary of Culligan.
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