Director, Ticket Operations

Brooklyn Sports & Entertainment creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way. As the parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center, Brooklyn Sports & Entertainment operates at the intersection of live entertainment, premium hospitality, and community engagement.
As it expands its existing portfolio, Brooklyn Sports & Entertainment now includes BK MAG, as well as Brooklyn Wine Club, and a hospitality business developing several location-based entertainment properties.
Whether on the court, on stage, or in the workplace, Brooklyn Sports & Entertainment is driven by a pursuit of excellence—constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base. The company is deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities, ensuring that every interaction reflects its values of growth mindset, integrity, accountability and care.  

We are guided by our core values: 

• Integrity: Be intellectually honest at all times. Demonstrate the highest professional and ethical standards.
• Care: Care for everything and everyone around us. Practice empathy, respect, and inclusion to promote an environment of excellence and success.
• Growth Mindset: Develop ourselves and those around us. Experiment, learn, and improve from everything we do.
• Accountability: Deliver on our word, take responsibility for our actions, and work in the interest of our team.

SUMMARY

The Director, Ticket Operations – Internal Properties is responsible for overseeing all ticketing operations and box office functions related to new products and entertainment-based venues. This role will lead both the initial establishment and operational management of ticketing functions for new internal venues, including system setup, staffing, policies, and processes, as well as the ongoing operation of those venues once launched. Duties include leading front and back of house ticket operations for multiple New York City venues, as well as participation in special projects as business needs dictate. The Director will work closely with business leaders, Ticketing leadership, Marketing, Digital, Ticket Analytics, Finance, and Building Operations to ensure operational excellence and maximize revenue.

The Director, Ticket Operations will report to the Vice President, Ticket Operations.

WHAT YOU WILL DO

• Assist in sourcing, establishing processes, and implementing new ticketing system configurations as new operations launch
• Serve as the primary point of contact with each ticketing system vendor
• Build and maintain manifests and events in the ticket system
• Assist in building and managing internal inventory for live performances
• Oversee box office and ticket operations for live performances and act as the main point of contact for external parties
• Collaborate with the leadership team on business planning and strategy
• Strategize and explore different revenue driving techniques for live performances
• Work closely with Marketing, Sales, and Ticketing Analytics departments on upcoming on-sales, special promotions, pricing strategy, sales updates and overall execution
• Liaise with venue staff to manage box office staff and operations, including but not limited to training and scheduling
• Prepare and present reports for senior management regarding event sales, attendance, and inventory

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of their position. As the nature of business demands change so, too, may the essential functions of this position.

WHAT YOU WILL BRING

• 5+ years of experience in Ticket Operations and/or Box Office Operations, preferably in a theater or live events
• Bachelor’s degree required
• Advanced knowledge of ticketing operations, including event builds, inventory management, and on-sale execution; experience with multiple ticketing platforms is highly preferred
• Experience managing ticketing system implementation and evaluating ticket vendors, including setup, configuration and process documentation
• Strong knowledge of Microsoft Excel, Word, PowerPoint and Outlook

WHO YOU ARE

• Keen attention to detail, strong conflict resolution, problem solving and decision-making skills
• Solutions-based problem solver with start-up mentality and creativity
• Demonstrates strong project management skills, including planning, coordinating, and executing complex initiatives across departments
• Excels at managing time and prioritizing tasks effectively while balancing multiple projects and deadlines
• Proven ability to build and maintain positive, collaborative relationships with colleagues, leadership, and external partners through strong communication and interpersonal skills
• Willing and able to work non-traditional hours, including nights, weekends, and holidays during event periods

COMPENSATION

$105,000 - $128,000 base salary

Full-time employees are eligible for a robust slate of total rewards, including:

• Bonus eligibility
• Medical, dental, and vision coverage; HSA and FSA eligibility
• 401k Employer Match at 4%
• Competitive PTO policy & Company Holidays
• Parental leave policy eligible after 6 months of service; additional fertility benefits provided by Carrot Fertility
• Access to events at Barclays Center, subject to ticket availability
• Free lunch onsite Monday - Thursday; onsite barista bar
• And more!

WORK ENVIRONMENT

Works primarily in an office environment or onsite at one of Brooklyn Sports & Entertainment's operated venues, but is expected to attend events in the evenings, weekends and holidays. This role is based at the company’s headquarters and across multiple New York City venues, requiring travel between sites based on event and operational needs

Travel Requirements (<5% travel): Trips requiring air travel and/or overnight stay for one or more nights will be rare.

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion/creed, gender, gender identity, transgender status, pregnancy and lactation accommodations, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage, immigration, or citizenship status, veteran or military status, disability, genetic information, height and weight, arrest or conviction record, caregiver status, credit history, unemployment status, sexual and reproductive health decisions, salary history, status as a victim of domestic violence, stalking, and sex offenses, or any other characteristic prohibited by federal, state or local laws.