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Job SummaryThe Director of Third-Party Risk and Business Continuity is a key leader within Mountain America Credit Union’s Enterprise and Operational Risk function, reporting to the Vice President of Enterprise and Operational Risk. The role is responsible for overseeing the day-to-day execution and continued maturity of the third-party risk management and operational resilience programs, including business continuity, crisis management, operational scenario analysis, and alignment with technology recovery capabilities and disaster recovery dependencies. As part of the second line of defense, the Director partners with business units, Legal, Procurement, Compliance, IT, Information Security, and other stakeholders to align program execution with strategic objectives, regulatory expectations, and enterprise risk standards.Job DescriptionLOCATION
Mountain America Center - Hybrid
9800 S Monroe St
Sandy, UT 84070
SCHEDULE
Full Time; this is a hybrid schedule with some weekly in office expectation, based on business need.
To be effective, an individual must be able to perform each job duty successfully.
Business Continuity and Operational Resilience- Lead the design, implementation, testing, and continued maturity of the enterprise business continuity and operational resilience program, including business impact analyses, risk assessments, operational scenario analysis, tabletop exercises, and crisis management simulations.
- Partner with IT and Information Security to align business continuity planning with technology recovery capabilities, disaster recovery dependencies, and business response requirements.
- Coordinate crisis response governance, escalation protocols, decision rights, leadership communications, situational risk reporting, lessons learned, and prioritized remediation for significant operational events.
- Monitor emerging threats and trends, including cyber, technology, supply chain, regulatory, physical security, climate, and geopolitical events; maintain related program documentation, reporting, and remediation visibility for operational continuity risks.
- Direct the continued maturity of a scalable third-party risk management program aligned to the credit union’s vendor ecosystem, operational complexity, internal governance standards, and regulatory expectations.
- Oversee the third-party risk lifecycle, including due diligence, risk assessments, contract risk reviews, ongoing monitoring, issue escalation, remediation tracking, exit planning, and senior-level credible challenge of evidence-based risk conclusions.
- Partner with business units, Vendor Relationship Owners, Subject Matter Experts, Legal, Procurement, Information Security, Compliance, and other stakeholders to identify, assess, mitigate, monitor, and document third-party risks, contract provisions, controls, and risk mitigation strategies.
- Monitor third-party performance, control effectiveness, key risk indicators, critical vendor exposure, concentration risk, fourth-party risk, and emerging risk themes, escalating issues when risk exposure exceeds defined thresholds.
- Lead TPRM responses for regulatory exams, internal audits, and independent reviews, including documentation, analysis, issue remediation, and management responses.
- Drive the TPRM program maturity roadmap, including process improvements, automation, data quality, GRC optimization, regulatory alignment, and adoption of sound industry practices.
- Provide executive, committee, and Board-level reporting and recommendations on third-party risk exposure, trends, issues, concentrations, emerging risks, program maturity, remediation priorities, and related governance documentation.
Education and Experience
- Bachelor’s degree in finance, risk management, business administration, economics, or related field required; advanced degree preferred.
- Minimum of 8 years of experience in enterprise risk, operational risk, business continuity, third-party risk management, contract management, or related risk disciplines.
- Minimum of 3 years of experience leading teams, business processes, or cross-functional initiatives with notable risk and complexity.
- Experience developing or maturing risk, resilience, third-party, or contract management programs in a regulated financial institution preferred.
- Understanding of ERM frameworks, operational resilience expectations, third-party risk lifecycle practices, contract risk considerations, and regulatory expectations for financial institutions.
- Understanding of SOC 2, SSAE-18, financial statements, business impact analysis, recovery planning, operational scenario analysis, and crisis response practices.
Certifications
- Preferred certifications: CTPRP, ORCE, CRCMP, or similar risk-related credentials.
Skills
- Strategic thinking with strong analytical, problem-solving, and risk data interpretation capabilities, including the ability to aggregate, interpret, and visualize complex risk information.
- Demonstrated ability to apply credible challenge, respectfully question assumptions, escalate risks, and influence outcomes using facts, regulatory knowledge, and clear communication.
- Excellent written and verbal communication skills, with the ability to synthesize risk information, prepare executive-ready materials, and collaborate effectively with cross-functional teams, including Compliance, Internal Audit, and senior leadership.
- Familiarity with GRC platforms and risk analytics tools, such as Tableau, Power BI, or similar.
Leadership and Organization Development
- Demonstrates ownership and accountability in delivering high-quality risk governance and reporting outcomes.
- Fosters a culture of collaboration, transparency, and continuous improvement within the Risk function.
- Provides mentorship and guidance to junior team members and peers, supporting professional development and knowledge sharing.
- Aligns team activities and deliverables with operational risk strategy and organizational goals.
- Effectively manages change and adapts to evolving regulatory, strategic, and operational priorities.
- Builds strong cross-functional relationships to influence outcomes and promote a unified risk culture.
- Contributes to succession planning by developing documentation, tools, and processes that support long-term team capability and resilience.
Managerial Responsibility
Has supervisory/managerial responsibilities that are direct or through work leaders or assistants, typically with a subordinate group of 2 to 15 employees. Estimates personnel needs and assigns work to meet these needs. Supervises, coordinates and reviews the work of assigned staff. Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy.
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
Skills Required
- Bachelor's degree in finance, risk management, business administration, economics, or related field
- Advanced degree
- Minimum of 8 years of experience in enterprise risk, operational risk, business continuity, third-party risk management, contract management, or related risk disciplines
- Minimum of 3 years of experience leading teams, business processes, or cross-functional initiatives
- Experience developing or maturing risk, resilience, third-party, or contract management programs in a regulated financial institution
- Understanding of ERM frameworks, operational resilience expectations, third-party risk lifecycle practices, contract risk considerations, and regulatory expectations for financial institutions
- Understanding of SOC 2 and SSAE-18, financial statements, business impact analysis, recovery planning, operational scenario analysis, and crisis response practices
- Preferred certifications: CTPRP, ORCE, CRCMP, or similar risk-related credentials
- Familiarity with GRC platforms and risk analytics tools (e.g., Tableau, Power BI)
- Strong analytical, problem-solving, communication, and executive reporting skills
- Experience coordinating with IT, Information Security, Legal, Procurement, Compliance, and other stakeholders on risk and continuity matters
- Managerial experience supervising and developing staff (typical subordinate group of 2 to 15 employees)
Mountain America Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mountain America Credit Union and has not been reviewed or approved by Mountain America Credit Union.
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Healthcare Strength — Company materials indicate substantial employer-paid medical coverage with multiple plan options plus HSA/FSA access. Dental and vision are offered at low employee cost, and income-protection benefits like disability and life insurance are included.
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Retirement Support — A 401(k) with company match is available immediately upon enrollment. Feedback suggests retirement benefits are a dependable cornerstone of the package.
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Leave & Time Off Breadth — The program includes numerous paid holidays and PTO that increases with tenure for both full- and part-time staff. Feedback suggests vacation and holiday benefits are a relative strong point.
Mountain America Credit Union Insights
What We Do
It may be our story, but it's all about you. Mountain America Credit Union first opened its doors in the 1930s with a commitment to guiding our members to achieve their financial dreams. Today, our essence—guidance—remains the focal point of our identity. It’s a purpose-driven identity to ensure that everything we do moves you safely along your journey. Call it a path, a trail, or simply a way through. Sometimes it's arrow straight. Other times it has unexpected twists and turns that require knowledge of the road ahead. From wherever you are to where you see yourself going, there is a clear way forward. It's life's financial journey, and we're here to guide you every step of the way. As your financial partner, we'll help outfit you with the tools for the journey ahead—like convenient, flexible products and services designed around how you really live, as well as sound, timely advice to help steer you around any obstacles. This is your journey. Let's begin together, right here. Equal Housing Lender. Insured by NCUA.
