The Role
Leads technology strategy and the technology organization supporting a direct-to-consumer dental platform. Owns the technology roadmap, modernization, reliability, quality, delivery processes, AI adoption, and investment decisions. Manages internal and outsourced engineering, QA, infrastructure, and web development teams; develops talent and operating standards; and partners with executives and business leaders to connect technology initiatives to customer and business outcomes.
Summary Generated by Built In
Shape what’s next in dental technology.
Join Henry Schein One!
Join Henry Schein One!
Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices.
We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated.
The Director, Technology is responsible for setting the strategic technology direction for DentalPlans.com and leading the technology organization that supports a direct-to-consumer digital business. This role partners closely with Product and business leaders to translate strategy, customer needs, and growth priorities into a clear, proactive technology roadmap, balancing modernization, reliability, quality, data readiness, delivery speed, risk, and investment tradeoffs.
The Director leads a blended team of internal and outsourced engineering, quality assurance, infrastructure, and web development resources, operating as a hands-on, delivery-minded leader who strengthens the operating model and team capabilities needed to deliver consistently. The role partners closely with business leaders to surface the technology implications of strategic decisions, improve delivery discipline, reduce recurring quality and reliability issues, and ensure technology work is clearly connected to customer, member, and business outcomes.
The Director also evaluates practical artificial intelligence (AI) capabilities that can improve team efficiency, engineering practices, product quality, and operational effectiveness. The role stays connected to technology initiatives across the broader Henry Schein One portfolio to identify capabilities DentalPlans.com can adopt and opportunities for DentalPlans.com practices or technology to contribute back to the broader portfolio.
This position is remote within the United States with up to 10% travel as needed.
What You Will Do
- Translate DentalPlans.com’s business strategy and growth priorities into a clear, actionable technology roadmap, proactively surfacing technical implications, tradeoffs, risks, and opportunities
- Own the development of strategic technology objectives and long-range plans for the department, incorporating the realities of existing homegrown systems and technical debt
- Communicate technology direction, priorities, and tradeoffs clearly to executive leadership, team members, and other stakeholders
- Educate executives and other senior-level stakeholders on technology and market changes that affect mid-to-long-range business strategy
- Evaluate and champion practical AI capabilities that improve team effectiveness, delivery speed, product quality, and operational performance while distinguishing meaningful opportunities from immature or overstated capability
- Establish, improve, and sustain practical delivery processes and controls across software development, quality assurance, and release management to deliver new features, enhancements, and innovation with greater reliability, predictability, and quality
- Ensure adherence to defined standards and best practices across Analysis, Quality Assurance, Software Engineering, Project Management, and Release Management, whether delivered by internal staff or outsourced/BPO partners
- Build team-level ownership and accountability so quality, reliability, and customer-impacting issues are identified and addressed before they affect members, customers, partners, or revenue
- Lead and develop a blended team of internal engineers and outsourced/BPO development, quality assurance, and front-end resources across onshore and offshore locations
- Develop team capability, accountability, and leadership through coaching, mentoring, succession planning, clear operating standards, and effective partner management
- Maintain active engagement with the HS1 CTO organization, engineering leaders, and technology initiatives across the HS1 portfolio, identifying opportunities for DentalPlans.com to both leverage and contribute capabilities, practices, and expertise
- 12+ years of progressive Information Technology experience, including 5+ years leading IT teams in a senior leadership where you owned the full scope of the IT function end-to-end
- Bachelor’s or Master’s Degree in Computer Science, Information Technology, or a related field preferred
- Broad knowledge across the full technology stack supporting a direct-to-consumer digital business, including web application development (including WordPress) and backend development, databases, integrations, infrastructure/systems administration, QA, and digital platform operations
- Experience supporting customer-facing digital platforms, balancing reliability, usability, conversion, operational efficiency, and business performance
- Excellent understanding of the SDLC, project delivery, and continuous process improvement methodologies (e.g., Lean Six Sigma)
- Exemplary leadership and the ability to develop blended internal, outsourced, offshore, and virtual technology teams, with a proven ability to attract, mentor, and retain high-performing talent
- Demonstrated ability to translate business strategy, customer needs, and financial objectives into technology roadmaps, investment decisions, and execution plans driving successful outcomes and technology management
- Proven ability to evaluate legacy systems and technical debt while balancing growth, modernization, risk management, operational priorities, and budget constraints
- Hands-on experience applying AI tools within engineering, quality assurance, or operational workflows, with a practical focus on business value and outcomes
- Excellent communication, presentation, negotiation, and stakeholder management skills, with the ability to influence across all levels of the organization and navigate complex environments
The posted range for this position is $165,000 - $210,000, which is the expected starting salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.
What You’ll Gain as a #TeamSchein Member
A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is not currently hiring individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, and other US territories.
Skills Required
- 12+ years of progressive Information Technology experience
- 5+ years leading IT teams in senior leadership roles with end-to-end ownership of the IT function
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
- Broad knowledge of web application development, including WordPress, backend development, databases, integrations, infrastructure, systems administration, QA, and digital platform operations
- Experience supporting customer-facing digital platforms
- Excellent understanding of the SDLC, project delivery, and continuous process improvement methodologies such as Lean Six Sigma
- Experience developing blended internal, outsourced, offshore, and virtual technology teams
- Ability to translate business strategy, customer needs, and financial objectives into technology roadmaps, investment decisions, and execution plans
- Experience evaluating legacy systems and technical debt while balancing growth, modernization, risk, operations, and budgets
- Hands-on experience applying AI tools within engineering, quality assurance, or operational workflows
- Excellent communication, presentation, negotiation, and stakeholder management skills
Henry Schein One Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Henry Schein One and has not been reviewed or approved by Henry Schein One.
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Leave & Time Off Breadth — Unlimited PTO and paid holidays indicate broad time‑off flexibility that supports work‑life balance. Volunteering days and a birthday day off in some regions extend the time‑off options.
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Healthcare Strength — Medical, dental, vision, mental‑health support, and HSA/FSA options reflect comprehensive coverage. Eye care vouchers and other add‑ons further extend the offering in some regions.
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Retirement Support — A company retirement plan with employer match is positioned as a standout element of the package. This strengthens long‑term financial support within total rewards.
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The Company
What We Do
Henry Schein One is the world’s largest dental practice management software company. Founded in 2018, Henry Schein One launched a new era of integrated dental technology by merging the market-leading practice management, patient communication and marketing systems of Henry Schein and Internet Brands into one company. Our goal: To simplify each aspect of dental practice management by delivering software that connects with each other, shares data and automates more tasks – helping each member of the dental team work smarter and more efficiently. Headquartered in American Fork, Utah, Henry Schein One combines market-leading brands, such as Dentrix®, Dentrix Ascend®, Lighthouse360®, and TechCentral™, as well as Henry Schein's international dental practice management systems, including Software of Excellence®, Logiciel Julie, InfoMed®, Exan®, and Labnet™, with the dental businesses of Internet Brands, including web-based solutions such as Demandforce®, Sesame Communications®, Officite®, and DentalPlans.com® and more. Henry Schein One integrated 13 companies, 40+ software brands and employs approximately 1,500 people. Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices. We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated.
