This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.
Overview
Lead the architecture and delivery of enterprise-scale, AI-driven Salesforce solutions within a complex telecom environment. This role drives CRM transformation, legacy modernization, and real-time data integration across BSS/OSS systems.
What You’ll Do
Architect and implement scalable, high-availability Salesforce solutions supporting large subscriber data volumes
Lead migration from legacy CRM and telecom platforms into a unified Salesforce architecture
Embed AI/ML, automation, and generative AI into core platform design and development
Design and manage large-scale data migrations (ETL, data quality, validation, and governance)
Build real-time and batch data pipelines for billing, usage, and customer data
Define API and integration strategy (REST, event-driven, middleware) across enterprise systems
Integrate Salesforce with BSS/OSS, billing, network, and operational platforms
Apply AI-driven analytics for churn prediction, outage detection, and demand forecasting
Enforce security, IAM, and compliance with data privacy and telecom regulatory standards
Drive DevOps, CI/CD, and AI-assisted development to improve delivery speed and quality
Serve as the key liaison between executive stakeholders, technical teams, implementation partners, and internal users to ensure successful Salesforce delivery and adoption.
What You Bring
10+ years in enterprise architecture, including Salesforce transformation leadership
Proven experience migrating legacy systems to Salesforce at scale
Deep expertise in Salesforce architecture, data modeling, and performance optimization
Strong telecom domain experience (BSS/OSS, billing, network systems integration)
Experience with API design, event-driven architecture, and middleware (e.g., MuleSoft)
Hands-on knowledge of Generative AI, RAG, MCP, and predictive analytics applications
Experience handling high-volume, real-time data processing environments
Salesforce Certified Application Architect or System Architect
Salesforce Platform Developer II
Education/Experience: Bachelor’s degree (BS/BA) desired in Computer Science. 10+ years of related experience.
Supervisor:
Yes
Our Director-Technology jobs earn between $188,100.00 - $316,000.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
- Long Term Grants and Deferred Compensation
- Paid Time Off and Holidays (based on date of hire, at least 28 days of vacation each year and 9 company-designated holidays
Weekly Hours:
40Time Type:
RegularLocation:
Alpharetta, Georgia, USA:TX:Plano / W Plano Pkwy - Adm:3400 W Plano PkwySalary Range:
$188,100.00 - $316,000.00AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.
Skills Required
- 10+ years in enterprise architecture, including Salesforce transformation leadership.
- Proven experience migrating legacy systems to Salesforce at scale.
- Deep expertise in Salesforce architecture, data modeling, and performance optimization.
- Strong telecom domain experience (BSS/OSS, billing, network systems integration).
- Experience with API design, event-driven architecture, and middleware (e.g., MuleSoft).
- Hands-on knowledge of Generative AI, RAG, MCP, and predictive analytics applications.
- Experience handling high-volume, real-time data processing environments.
- Salesforce Certified Application Architect or System Architect.
- Salesforce Platform Developer II.
- Bachelor's degree (BS/BA) in Computer Science or related field.
AT&T Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AT&T and has not been reviewed or approved by AT&T.
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Healthcare Strength — Health coverage spans medical, dental, vision, and mental health services, plus a personal healthcare team, wellness apps, and supplemental options such as fertility care, cancer support, doula services, and wigs for chemotherapy. These comprehensive offerings are portrayed as supporting a wide range of employee needs.
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Leave & Time Off Breadth — Paid time off includes vacation, holidays, sick days, caregiver time, parental leave, and adoption assistance, with some roles reaching about 23 days of PTO after several years. Community volunteer days and flexible time off options add further support for work-life balance.
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Wellbeing & Lifestyle Benefits — Employees receive sizable service discounts like 50% off most wireless plans and broadband, along with savings on travel, event tickets, and insurance. Additional workplace perks such as hybrid work models and relocation assistance contribute to overall value.
AT&T Insights
What We Do
Bring us your biggest career aspirations. Share your boldest dreams. This is a moment to get energized. Through 5G and Fiber, AT&T provides connectivity that leads to smarter homes, safter communities, higher quality health care and more life-changing innovations. With AT&T, Connecting Changes Everything.
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