At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job SummaryIron Mountain is seeking a strategic and experienced Director, Revenue Operations Technology to join our Customer Excellence (CX) team.
In this role, you will be responsible for leading the strategy, governance, and operational execution of enterprise Order-to-Cash (O2C) and Customer Care technology platforms across global operations. Serving as the primary business owner for revenue-generating IT systems, you will optimize end-to-end financial workflows, accelerate cash flow, and ensure seamless system integration to drive measurable operational excellence.
You will lead a high-performing global team of US and India-based managers and technical contributors within the North America Customer Excellence Delivery organization.
What You'll Do
In this role, you will:
- Drive Platform Strategy & System Governance: Serve as the primary business owner for enterprise Revenue IT applications—including Salesforce, Oracle Cloud Financials, Billtrust, and HighRadius—ensuring system stability, data integrity, compliance, and audit readiness across global operations.
- Execute Technology Roadmaps & Automate Workflows: Partner closely with Finance, IT, Operations, and Sales leadership to design and deploy end-to-end Order-to-Cash technology roadmaps, resolve complex billing bottlenecks, and implement continuous process improvements.
- Lead Global Teams & System Integrations: Direct system integration strategies, User Acceptance Testing (UAT), and enterprise change management while coaching a multi-location onshore/offshore delivery team to optimize platform health and cost efficiency.
What You'll Bring
The ideal candidate will have:
- 15+ years of experience combining Revenue or Customer Care Operations with Enterprise Financial Systems and Order-to-Cash technology management.
- Strong knowledge of enterprise revenue platforms, specifically acting as a business owner for Salesforce, Oracle Cloud Financials, Billtrust, and HighRadius.
- Proven ability in leading global cross-functional teams, driving large-scale system consolidations, executing change management, and delivering executive-level strategic proposals.
- Bachelor's degree in Information Systems, Business Administration, Finance, or a related field (Master's degree preferred).
Skills Required
- 15+ years of experience combining Revenue or Customer Care Operations with Enterprise Financial Systems and Order-to-Cash technology management
- Strong knowledge of Salesforce, Oracle Cloud Financials, Billtrust, and HighRadius as enterprise revenue platforms
- Experience leading global cross-functional teams
- Experience driving large-scale system consolidations
- Experience executing change management
- Ability to deliver executive-level strategic proposals
- Bachelor's degree in Information Systems, Business Administration, Finance, or a related field
- Master's degree
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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