About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Nestled on a private island in Jinji Lake, Four Seasons Hotel Suzhou emerges as a tranquil oasis embraced by lush gardens and sparkling waters. As an urban resort, it stands just steps from the city’s core—yet within its bounds lies a tranquil sanctuary, where the hustle of downtown softens into serene privacy. The Hotel features 199 guest rooms and suites complemented by 11 standalone villas, providing an idyllic sanctuary for family gatherings, romantic getaways, or business stays.About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Nestled on a private island in Jinji Lake, Four Seasons Hotel Suzhou emerges as a tranquil oasis embraced by lush gardens and sparkling waters. As an urban resort, it stands just steps from the city’s core—yet within its bounds lies a tranquil sanctuary, where the hustle of downtown softens into serene privacy. The Hotel features 199 guest rooms and suites complemented by 11 standalone villas, providing an idyllic sanctuary for family gatherings, romantic getaways, or business stays.
About the role:
Responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property. Forecast technology requirements and upgrades to existing technology to improve effectiveness of installed systems. Execute hotel and corporate systems strategies.
What you will do:
- Maintain harmonious and professional relationship with all departments and Home Office.
- Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact(Employee Handbook).
- Must have strong interpersonal skills and be able to relate to all levels of management.
- Must be able to assist hotel guests with technical requirements and issues. · Actively participate in quarterly Regional Systems meetings and shared ideas and best practices.
- Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred.
- Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.
- Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
- Establish and maintain user procedures and hardware familiarization for all systems.
- Establish and maintain system security procedures consistent with control requirements and corporate policy.
- Maintain accurate records of system files; software and hardware issues and service requirements.
- Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application.
- Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.
What you bring:
- Equivalent experience is required.
- Two to three years previous experience in luxury brand hotel same position.
- Requires reading, writing and oral proficiency in the English language.
- Mandarin Speaking and Work authorization in China is a must.
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
- An opportunity to build a life-long career with global potential and a real sense of pride in work well done
Schedule & Hours:
- This is a full time position
- The schedule depends on operations need
/VE
Skills Required
- Equivalent experience
- Two to three years previous experience in same position at a luxury hotel
- Mandarin speaking
- Work authorization in China
- Reading, writing and oral proficiency in English
- Experience providing high levels of service/support per Service Level Agreement
- Ability to assist hotel guests with technical requirements and issues
- Ensure critical systems (PMS, Call Accounting, HSIA, PABX, POS) available 24/7
- Establish and maintain system security procedures per corporate policy
- Strong interpersonal skills and ability to relate to all management levels
- Experience in Project Management and hospitality applications (PMS, HSIA, POS)
- Knowledge of Opera, Delphi, Back Office, Spa, HR systems
What We Do
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.
