Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
The Director of Technical Account Management oversees a team of Technical Account Managers, ensuring customers receive exceptional technical guidance, product adoption support, and long-term value. This role partners closely with Sales, Product, and Customer Success to drive renewals, customer satisfaction, and expansion across key accounts, while maintaining strong operational excellence and team performance.
Key Responsibilities- Lead and mentor a team of Technical Account Managers to ensure high-quality solution design, demos, and technical support throughout the sales cycle.
- Support sales teams in driving renewals and identifying opportunities for account expansion.
- Oversee delivery of customized product demonstrations and ensure consistency in technical presentations.
- Collaborate with Product Management to relay customer feedback and influence roadmap priorities.
- Ensure TAM team members understand customer business needs and align solutions effectively across MSP, mid-market, and enterprise clients.
- Develop best practices, processes, and tools to improve team performance and customer outcomes.
- Track team activity and account health using CRM applications; report on KPIs and operational metrics.
- 7+ years in customer-facing technical roles with experience leading teams.
- Strong understanding of networking, IT management, and enterprise software solutions.
- Experience developing and delivering high-quality product demos and technical presentations.
- Deep knowledge of IT services marketplace; negotiation and account strategy skills.
- Familiarity with Kaseya solutions (including VSA) preferred.
- Excellent communication, leadership, organizational, and interpersonal skills.
- Bachelor’s or technical degree preferred; additional languages a plus.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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What We Do
Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.
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