Director, Tech Lead (in-Store Kiosk)

Job Description
Company Description:
McDonald's new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.
Leading this revolution is McDonald's Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Job Description:
The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants reliably and effectively!
The Director, Tech Lead is part of the Restaurant Technology team and reports to the Sr Director, Group Tech Lead of the In-Store channel group. The Director will be responsible for delivering software releases and operations of the current Kiosk platform! This role will lead a team of 2 employees in addition to a mix of internal and external technical resources to ensure the goals of the platform are met. This is an exciting opportunity for an experienced technology leader to deliver one of the most used ordering channels in McDonald's echo system.
Accountabilities & Responsibilities:

• Drive tech strategy, design, and development of Kiosk platform.
• Partner with key collaborators, like Product Management, Solution Architecture, Data & Analytics, and Security, to align technology strategies to support product roadmaps.
• Lead architectural discussions and oversee tech delivery of both internal resources (e.g., engineers) and vendors for the Kiosk platform activities.
• Ensure engineering and design standard methodologies (e.g., modularity) are demonstrated for new feature improvements.
• Define and implement quality standards (non-functional requirements) and program-wide acceptance criteria.
• Manage security compliance, data integrity, and standards for all in-scope products and platforms to ensure critical data is secure.
• Partner with markets/segment stakeholders to adopt and deploy current Kiosk capabilities while determine what changes will be needed for seamless adoption of new features.
• Deliver technology solutions that enable the business to deliver against their vision, mission, and strategy.
• Manage and own the program achievements, budget, and associated return on investment.
• Act as interface into tech organization for other enterprise functions (e.g., restaurant ops, Serve team).

Qualifications:

• Strong technical skills - architecture, engineering, testing, product model/agile.
• Experience transforming and modernizing applications and platforms.
• Experience partnering with stakeholders in a sophisticated, global matrixed org setup.
• Experience leading large-scale global change programs impacting people, process, and technology.
• Strong people management and development experience.
• Understanding of restaurant applications and operational requirements of restaurant technology.
• Ability to communicate effectively in multiple business areas (e.g., marketing, sales, finance, operations, technology).
• Deep understanding of global complexities and Segment / Market differences.
• Experience managing complex deployments across multiple regions.
• Experience managing P&L of the department and develop financial forecasts.
• Impact-minded approach, with ability to articulate goals and instill action and alignment towards reaching them.
• Strong communication skills with comfort in speaking with business stakeholders.
• Strong problem solver with ability to manage and lead the team to push the solution and progress.
• Willingness and ability to live the McDonald's values every day: Serve, Inclusion, Integrity, Community, and Family.

Additional Information:
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