The Role
Leads organization-wide technology adoption, change management, data governance, analytics, business intelligence, and digital transformation initiatives. Partners with technical and operational leaders to build digital and data skills, establish reporting standards, improve data quality, and ensure technology investments deliver sustained value. Coordinates programs, vendors, budgets, risks, timelines, dependencies, and outcomes while advancing person-centered enabling technology.
Summary Generated by Built In
Why Join Penn-Mar?
At Penn-Mar, technology is more than systems and support; it is a way to strengthen connection, improve decision-making, and expand opportunities for the people we support. This is an opportunity to lead organization-wide change, strengthen how Penn-Mar uses technology and information, and help build a more digitally capable, data-informed, and person-centered organization.
We Offer:
- Starting annual salary of $110,000-130,000, depending on experience, skills, and knowledge
- Full benefits package: Medical, dental, vision, HRA, FSA, life insurance, short- and long-term disability insurance
- 403(b) retirement savings plan
- 17 days of PTO your first year + 12 paid holidays
What You'll Do - Key Responsibilities:
- Drive Technology Adoption & Change
- Lead adoption and change efforts so tools and practices become part of everyday work
- Partner with HR, Learning & Development, Marketing & Communications, supervisors, and operational leaders to build digital and data skills and reinforce responsible use
- Develop practical communication, training, and feedback approaches for team members with varying levels of technology and data proficiency
- Measure adoption and user experience, identify barriers, and adjust approaches, so technology investments produce sustained organizational value
- Lead Data Governance, Analytics & Business Intelligence
- Coordinate data from Penn-Mar's business applications into a governed business intelligence platform
- Lead data governance operations, including ownership, stewardship, definitions, data quality, official sources, reporting standards, access, and issue follow-through
- Ensure dashboards and reports are accurate, secure, understandable, and used in leadership and departmental routines
- Work with data owners and subject matter experts to define questions, requirements, KPIs, validation, refresh schedules, and success measures; build data literacy and reduce conflicting or manual reports
- Advance Technology Programs & Transformation
- Guide and coach managers responsible for enterprise applications and enabling technology while preserving their authority over daily delivery
- Connect program priorities to Penn-Mar's strategy and mission; identify dependencies, barriers, decisions, and resource needs
- Coordinate technology adoption, data and analytics, applications, enabling technology, automation, and other digital transformation initiatives
- Support the advancement of person-centered enabling technology that promotes independence, choice, safety, connection, and quality of life for the people Penn-Mar supports
- Manage assigned initiatives, vendors, budgets, resources, risks, timelines, dependencies, and outcome reporting
What We're Looking For:
- Bachelor's degree in Information Systems, Computer Science, Business Administration, Organizational Leadership, or a related field; equivalent education, certifications, and experience will be considered
- 8+ years of progressive leadership experience across technology adoption, organizational change, enterprise applications, data and analytics, enabling technology, or digital transformation
- Experience coaching managers, leading cross-functional initiatives, and aligning multiple programs around shared organizational goals
- Experience leading technology adoption, communication, training, workforce enablement, data governance, reporting, analytics, or enterprise data initiatives
- Strong coaching, communication, facilitation, relationship management, project leadership, problem-solving, prioritization, and follow-through skills
- Ability to explain technology, data, privacy, and security expectations in practical terms for technical and nontechnical audiences
Preferred Qualifications:
- Master's degree in a related field
- Experience in human services, healthcare, education, or the nonprofit sector
- Experience supporting a distributed, hybrid, mobile, or BYOD workforce
- Experience supporting person-centered technology, assistive or enabling technology, digital inclusion, or technology-enabled services
- Familiarity with HIPAA/HITECH, privacy and security requirements, Microsoft 265, cloud platforms, Power BI or comparable analytics platforms, enterprise applications, and project portfolio tools
- Commitment to person-centered services, inclusion, digital access, collaboration, and Penn-Mar's Mission, Vision, and Values
Penn-Mar is an Equal Opportunity Employer and is committed to diversity and inclusion.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree in Information Systems, Computer Science, Business Administration, Organizational Leadership, or a related field; equivalent education, certifications, and experience may be considered.
- 8+ years of progressive leadership experience across technology adoption, organizational change, enterprise applications, data and analytics, enabling technology, or digital transformation.
- Experience coaching managers, leading cross-functional initiatives, and aligning multiple programs around shared organizational goals.
- Experience leading technology adoption, communication, training, workforce enablement, data governance, reporting, analytics, or enterprise data initiatives.
- Strong coaching, communication, facilitation, relationship management, project leadership, problem-solving, prioritization, and follow-through skills.
- Ability to explain technology, data, privacy, and security expectations to technical and nontechnical audiences.
- Master's degree in a related field.
- Experience in human services, healthcare, education, or the nonprofit sector.
- Experience supporting a distributed, hybrid, mobile, or BYOD workforce.
- Experience supporting person-centered technology, assistive or enabling technology, digital inclusion, or technology-enabled services.
- Familiarity with HIPAA/HITECH, privacy and security requirements, Microsoft 365, cloud platforms, Power BI or comparable analytics platforms, enterprise applications, and project portfolio tools.
- Commitment to person-centered services, inclusion, digital access, collaboration, and the organization's mission, vision, and values.
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The Company
What We Do
Penn-Mar Human Services’ mission is to support people to live courageously in pursuit of their best life. Founded in 1981, Penn-Mar serves nearly 2,000 adults with IDD each year through community living, day learning, customized employment, family and peer supports, and respite programs in northern Maryland and in southern Pennsylvania. Penn-Mar’s approach is innovative, person-centered, and successful, and through meaningful employment, community inclusion, and residential choice, the people Penn-Mar supports are empowered to live their best lives.
