Your Future Evolves Here
Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.
Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.
Join Evolent for the mission. Stay for the culture.
What You’ll Be Doing:
Evolent is seeking a strategic, collaborative and innovative Director of Talent Operations to lead our team to deliver operational excellence, employee support and seamless execution of HR processes.
This role serves as critical connector between the business, employees, and the broader HR team. This role will build and lead a high-performing team that drives continuous improvement and fosters a positive employee experience throughout the entire employee life cycle.
Responsibilities:
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Build, coach, and mentor an engaged, high-performing team that demonstrates a customer service and continuous improvement mindset in its DNA
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Foster a collaborative, One Evolent mindset that looks for opportunities to solve tough problems for our people, talent team and business
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Establish and sustain a strong HR operations brand through proactively partnering with HRBPs, COEs, Legal, Finance, and other stakeholders to identify potential areas of improvement and socialize progress report on people services
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Lead the design, implementation, and administration of streamlined, automated and standardized HR operational processes to improve the overall employee experience and enable our people to focus on the work that matters.
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Evolve our tiered, scalable HR service delivery model continuously expanding self-access for employees and manager, while managing a diversified team of HR specialists who provide timely and accurate support
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Implement best practices for data management and continuously improve data processes to ensure data integrity within HR systems.
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Establish best practices for creative and maintaining documented key processes, configuration and training materials.
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Ensure compliance of HR processes to federal/state/local regulations, and key people processes are documented with backup/business continuity plans in place
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Serve as a thought leader and consultant for HR processes during M&As, and subsequently build/leverage the HR M&A playbook for seamless integration of the acquired entities
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Establish and deliver a results-driven continuous improvement roadmap, including business process improvements, that adheres to audits and controls
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Effectively manage vendor relationships with clear oversight and accountability over established SLAs
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Be a change agent, driving proactive change management and proactive communications
Qualifications - Required & Perferred:
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Bachelor’s degree in human resources or business administration or relevant discipline - required
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HR leadership experience with the ability to lead, inspire and develop a team of HR specialists
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5 years experience experience in strategic planning and execution within a team or project-based environment
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Understanding of service team operations, processes, and SLA/KPI management
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Experience operating in the Workday HCM platform and with case management tools such as ServiceNow, Salesforce, Dovetail - required
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Experience building a team that is rooted in a customer-centric culture
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ability to clearly articulate complex information, build consensus and effectively influence leaders and stakeholders across organization
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Proven track record of building strong relationships with internal and external stakeholders, listening to their needs, providing consultative support, and proactively addressing emerging issues
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Ability to navigate in an ambiguous and high-growth environment
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A passion for workflows, efficiency, and consistency, paired with a meticulous attention to detail and the ability to lead multiple complex projects simultaneously.
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Experience in Compensation, Benefits, and Payroll processes within Workday
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Demonstrated ability to use data to drive decision-making
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Experience demonstrating Lean Six Sigma, Kaizen, or other process improvement philosophies
Technical Requirements:
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] for further assistance.
The expected base salary/wage range for this position is $120,000-$135,000. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.
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What We Do
Evolent Health delivers proven clinical and administrative solutions that improve whole person health while making health care simpler and more affordable. Our three solutions—Evolent Care Partners, New Century Health and Evolent Health Services—encompass total cost of care management, specialty care management and administrative simplification. Evolent serves a national base of leading payers and providers, is the first company to receive the National Committee for Quality Assurance's Population Health Program Accreditation, and is consistently recognized as a top place to work in health care nationally. OUR PEOPLE We were named one of “Becker’s 150 Great Places to Work in Healthcare” in 2016, 2017, 2018 and 2019 and are proud to be recognized as a leader in driving diversity, equity, and inclusion (DE&I) efforts. Evolent achieved a 100% score on the 2020 Human Rights Campaign's Corporate Equality Index, making us one of the best places to work for LGBTQ+ employees. We were also named on the Best Companies for Women to Advance List 2020 and 2021 by Parity.org. OUR CULTURE Our accessible leadership team cultivates an open-door environment. We don’t like approval chains; we love ideas and people with the courage and conviction to bring novel solutions forward. We win as a team and always ask how we can do better. We respect and encourage commitments outside of work. OUR COMPENSATION & BENEFITS We recognize and reward our most valuable asset—our team—with competitive pay and annual performance-based bonuses. Evolent also offers comprehensive health benefits, a company-matched 401(k) and flexible spending accounts. Every salaried Evolent employee receives unlimited Personal Time Off and is eligible for a month-long sabbatical after working five years with Evolent. This account is monitored closely by our company. Please message us at [email protected] with any questions or concerns.
