Our Opportunity
Chewy is looking for a Director, Talent Management to lead and scale enterprise-wide talent approaches that improve performance, engagement, and growth across our 18,000+ Team Members. This role will define the future of how Chewy identifies, develops, and retains outstanding talent, ensuring our people strategy is tightly aligned with our business goals.
As the senior leader for Talent Management, you will architect innovative, high-impact programs that position Chewy as a world-class employer of choice. You'll collaborate with senior executives and specialists focused on talent management to build the frameworks, tools, and experiences that empower every Team Member to thrive.
This role reports to the Senior Director, Talent and Inclusion and will lead a group of hard-working professionals driving groundbreaking talent initiatives across the enterprise.
What You'll Do• Set the Enterprise Talent Strategy: Define and implement the long-term vision for Chewy's workforce management strategy, including performance management, succession planning, leadership development, and career frameworks.• Lead Organization-Wide Initiatives: Oversee a portfolio of enterprise-wide programs that enable leaders to drive engagement and performance through an integrated, scalable talent ecosystem.• Partner with Senior Leadership: Serve as a strategic advisor to business and HR leaders on talent priorities, succession planning, and workforce development to ensure alignment with business goals.• Innovate and Transform Talent Practices: Continuously evolve Chewy's talent approach through insights, data, and best practices-balancing creativity and analytics to deliver measurable impact.• Drive Operational Excellence: Ensure programs are implemented with rigor and sustainability, using strong governance, consistent metrics, and accountability for business outcomes.• Lead and Develop a High-Performing Team: Inspire, coach, and develop a team of talent management professionals to deliver exceptional results, foster innovation, and build enterprise capability.• Fuel the Talent Flywheel: Collaborate with peers across Talent & Inclusion. Drive approaches integrating talent development, talent management, and culture & inclusion into one ecosystem of continuous development.• Measure and Report Impact: Establish clear success metrics and reporting to track progress against talent goals, drive continuous improvement, and communicate outcomes to executive leadership.• Champion Inclusion and Growth: Embed equity, opportunity, and belonging into all talent practices, ensuring each individual has the tools and pathways to reach their full potential.
What You'll Need• Bachelor's Degree required; Master's in Business Administration, Organizational Psychology, or related field preferred• 10+ years of progressive HR experience with deep expertise in Talent Management, Organizational Effectiveness, or Leadership Development• Proven success in designing and implementing enterprise-level talent strategies that drive measurable impact• Strong experience leading large-scale change and transformation initiatives across complex organizations• Demonstrated ability to influence executives and senior leaders, shaping business decisions through data-driven insights• Track record of building and leading high-performing teams in a fast-paced, dynamic environment• Excellent critical thinking, project management, and execution skills with the ability to manage multiple priorities at once• Practical familiarity with organizational design, culture transformation, and leadership frameworks• Strong analytical skills with an ability to interpret data and translate insights into actionable strategies• Experience with recognized methodologies for organizational or process improvement (e.g., Six Sigma, Design Thinking, AI) is a plus• Occasional travel to Chewy's locations as needed (10-15%)
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
