Director of Systems

Are you looking for a place where you can bring your skills? 

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. 

The Director of Systems plays an important role in developing and continuously improving the tools, systems, processes, reporting, and training that support the execution of Brand strategic initiatives. This position combines operational expertise, analytical skills, and a collaborative mindset to drive consistency, efficiency, and franchisee performance. Working closely with the Brand President and key stakeholders, the ideal candidate translates operational insights into scalable solutions that advance the Brand’s strategy and support Neighborly’s overall vision. 

As a Director of Systems, a typical day for you will include: 

• Evaluate operating systems, processes, and best practices to identify opportunities for greater consistency, efficiency, and effectiveness across the Brand. 

• Develop, implement, and continuously improve tools, systems, processes, reporting, and training that support Brand strategic initiatives and consistent adoption across the franchise network. 

• Partner with leading franchise owners to identify, test, and enhance operating systems and best practices that can be applied across the franchise network. 

• Collaborate with other Neighborly Brands and cross-functional teams to share best practices and solutions while minimizing duplication of effort. 

• Develop and distribute timely, accurate reporting tools that provide visibility into key performance indicators, operational trends, and opportunities for Brand and franchisee growth. 

• Establish reporting and benchmarking processes that help Franchise Business Coaches support franchise owners and make informed business decisions. 

• Develop and manage tools that help franchise owners improve sales, manage pricing, reduce costs, and increase operational efficiency. 

• Create resources and deliver training that equip Franchise Business Coaches to support franchise owners and promote consistent execution across the franchise system. 

• Perform other duties as required. 

Required Qualifications: 

• Bachelor’s degree in Business, Technology, Operations, Analytics, or a related field. An equivalent combination of education and relevant experience may be considered. 

• Seven or more years of experience in business systems, operations, reporting and analytics, process improvement, or a related role. 

• Experience developing and implementing scalable business processes, operational tools, reporting solutions, or systems. 

• Experience managing cross-functional projects and working with multiple stakeholder groups. 

• Strong analytical, problem-solving, and critical-thinking skills, including the ability to translate data and operational trends into actionable solutions. 

• Excellent verbal and written communication skills, with the ability to work effectively with franchise owners, leadership, and cross-functional teams. 

• Strong organizational and time-management skills, with the ability to manage multiple projects, priorities, and deadlines in a fast-paced environment. 

• Ability to work independently, collaborate effectively, and influence others to advance initiatives without direct authority. 

• Strong technical aptitude, including proficiency in Microsoft Excel, Word, Outlook, and PowerPoint or similar tools, and the ability to learn new systems and technology. 

• Strong attention to detail, accuracy, and follow-through, with the ability to handle sensitive and confidential information with discretion. 

Preferred Qualifications: 

• Experience within franchising, multi-unit operations, field operations, or a related service-based environment. 

• Experience supporting franchise owners or field-based business partners. 

• Experience developing benchmarking, performance-reporting, or pricing-management tools. 

• Experience leading training or change-management efforts related to new systems and processes. 

Work Environment & Schedule: 

• Full-time, Monday–Friday, 8:00 AM–5:00 PM CT. 

• Hybrid work model 

• Office locations: 

• 500 E John Carpenter Fwy, Irving, TX 

• 1010 N University Parks Drive, Waco, TX. 

• Competitive Pay: Commensurate with experience. 

• Benefits: Comprehensive benefit offerings available through: Neighborly Benefits 

• Financial Benefits: Equity and bonus opportunities. 

Physical Requirements: 

The physical demands described here are representative of those required to successfully perform the essential functions of this role. The Associate must be able to stand and sit in an office environment; see, hear, and communicate effectively; and use standard office equipment and computers. This role also requires the ability to lift and move equipment, supplies, and materials, including items weighing up to 25 pounds.   

The Associate is exposed to typical office working conditions. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions. These statements are intended to describe the general nature and level of work performed and are not an exhaustive list of all responsibilities. We reserve the right to modify this job description at any time.       

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self. 

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