The Role
Lead and maintain the Salesforce platform and Parent Portal, define product vision, prioritize and oversee enhancements, manage external development teams, build training and documentation, perform UAT, manage data loads and annual student matching cycles, and ensure on-time project delivery for district stakeholders.
Summary Generated by Built In
NOLA Public Schools Vision
The vision of the NOLA Public Schools is that every student receives a high-quality education that fosters their individual capabilities, while ensuring that they thrive, achieve physical and mental wellness, and are prepared for civic, social, and economic success.
Position Summary
The Director of Systems and Product Management is responsible for ensuring that the Salesforce platform and Parent Portal meets the needs of families, schools, and district staff. This role has significant project management responsibilities and will oversee the maintenance of the Salesforce system and own the vision and execution for a range of system enhancements. Some evening and weekend hours will be required.
Essential Duties and Responsibilities
- Designs, develops, and launches new Salesforce features and manages internal and external communications; about changes with district staff and school stakeholders;
- Develops innovative solutions to improve the user experience for families and schools;
- Maintains future development priorities related to Salesforce and the Parent Portal;
- Works with internal and external stakeholders to prioritize enhancements;
- Builds training materials for new tools for district staff and stakeholders.
- Leads external Salesforce development team(s) to develop user stories, functional requirements, and test cases;
- Serves as liaison and relationship manager with external software development teams;
- Develops scope for both internal and external system development and ensures quality implementation and leads user acceptance testing;
- Creates and maintains Visualforce pages, apex classes, page configurations, permissions, lightning components, and flows;
- Promotes change sets from development environments to production environments;
- Formalizes software development life-cycle and plan long-term improvements for Salesforce and other systems as needed;
- Lead project management and adherence to timelines for each application cycle of the annual student matching process;
- Leads collection and validation of match input files and data requests for annual application cycle;
- Inserts and updates records using the SFDC Data Loader;
- Attends staff and other district meetings as necessary; and
- Performs other duties as required.
Educational Background
Bachelor’s Degree required; Master’s preferred
Minimum of 7 years of system based products management or relative experience preferred
Other Knowledge, Skills, and Abilities
- 3+ years of experience as a Salesforce developer or administrator;
- 3+ years of management/supervisory experience, with demonstrated ability to lead and motivate, establish systems, and track outcomes;
- Education experience preferred;
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook);
- Experience with SQL, Python, or R
Salary Offers
Our salary offers reflect a commitment to equity and transparency. Each offer is determined by education, years of experience, and alignment with compensation across similar roles within the district.
Work Environment
Listed below are key points regarding environmental demands and the work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the workday;
- Required to exert physical effort in handling objects more than 30 pounds rarely;
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals) rarely;
- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
- Normal setting for this job is an office/school setting.
Performance Evaluation
The employee will be evaluated based on the above position using either two methods: via COMPASS/LEADS or a NOLA-PS evaluating instrument. If the employee holds an Educational Leadership certification, he/she will be evaluated via COMPASS/LEADS to ensure renewal of certification.
EEOC Statement
NOLA Public Schools is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.
Skills Required
- Bachelor's degree
- Master's degree
- Minimum of 7 years system-based product management or related experience
- 3+ years as a Salesforce developer or administrator
- 3+ years of management/supervisory experience
- Experience creating and maintaining Visualforce pages, Apex classes, Lightning components, and Flows
- Experience promoting change sets and using SFDC Data Loader to insert/update records
- Experience with SQL, Python, or R
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Experience building user stories, functional requirements, test cases, and leading UAT
- Experience working with external software development teams and stakeholder management
- Education sector experience
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The Company
What We Do
NOLA Public Schools (NOLA-PS) is the public school district serving Orleans Parish, Louisiana. It governs the public school system in New Orleans, overseeing a network of both direct-run and charter schools. Its mission is to ensure that every student receives a high-quality education that fosters their individual capabilities, while ensuring they thrive and are prepared for civic, social, and economic success.
