About Us
HighRadius provides a single Agentic AI platform for the Office of the CFO. It integrates 180+ agents that orchestrate end-to-end processes across Order-to-Cash, Close & Reconciliation, Consolidation & Reporting, Accounts Payable, B2B Payments, and Treasury. HighRadius guarantees operational KPI improvements by mapping them to specific agents on the platform. With a 3-6 month go-live period, HighRadius drives value creation at 1300+ enterprises such as 3M, Unilever, Bristol-Myers Squibb Company, Red Bull, Lufthansa, and more. HighRadius has been consistently recognised as a market leader by Gartner, IDC, and Forrester.
Job Summary
HighRadius is seeking a strategic, high-energy Director of Premium Support to lead and scale our "White-Glove" support tier. As the dedicated leader for this function, you will take our established Premium Support offering and evolve it into a world-class, large-scale operation supporting 30–50 team members.
This isn't typical "break-fix" support. You will be responsible for the Order-to-Cash (OTC) suite, managing high-stakes SaaS environments where SLAs are aggressive and the client’s financial health is directly tied to our performance. You are a scaler, a technical strategist, and a diplomat who thrives in client-facing, high-pressure situations.
Key Responsibilities:
Client Relationship & Excellence
- High-Touch Engagement: Act as the executive escalation point for our top-tier clients, building deep trust with CFOs and Global Process Owners.
- SaaS Advocacy: Navigate the complexities of a multi-tenant SaaS environment to ensure client-specific needs are met while maintaining product integrity.
- Service Delivery: Ensure 100% compliance with white-glove SLAs, providing sophisticated Root Cause Analysis (RCA) and long-term resolution strategies.
Leadership & People Development
- Talent Expansion: Source and hire elite technical support engineers and leads who understand both finance workflows and software architecture.
- Mentorship: Cultivate a culture of extreme ownership and technical excellence within the existing and growing team.
- Cross-functional Collaboration: Partner with Product, Engineering, and Professional Services to voice client needs and influence the product roadmap.
Required Qualifications
- Experience: 10+ years in Technical Support or Customer Success, with at least 4 years in a senior leadership role (Director level) within a SaaS environment.
- Domain Expertise: Deep understanding of the Order-to-Cash (OTC) cycle or Fintech/Accounting software.
- Scaling Success: Proven track record of expanding an operational support team into a large-scale organisation (30+ people).
- Technical Acumen: Strong grasp of SaaS architecture, API integrations, and data flows.
- Communication: Exceptional "boardroom-ready" communication skills; able to translate technical issues into business impact for C-suite clients.
What You’ll Get
- Competitive salary.
- Fun-filled work culture (https://www.highradius.com/culture/)
- Equal employment opportunities.
- Opportunity to build with a pre-IPO Global SaaS Centaur.
Skills Required
- 10+ years in Technical Support or Customer Success
- At least 4 years in a senior leadership role within a SaaS environment
- Deep understanding of the Order-to-Cash cycle or Fintech/Accounting software
- Proven track record of expanding an operational support team into a large-scale organization
- Strong grasp of SaaS architecture, API integrations, and data flows
- Exceptional communication skills; able to translate technical issues into business impact
What We Do
HighRadius leverages AI to help enterprise businesses across different industries automate financial processes like accounts receivable, treasury, and accounting, allowing them to operate more efficiently. By using our Autonomous Finance Platform, companies can reduce manual work, speed up payment collection, and improve overall finance operations, allowing our customers to focus on growth rather than being bogged down by paperwork and manual processes.
Why Work With Us
We don’t just lead the market, we help define it. HighRadians use their curiosity, grit, and humility to take on new challenges and solve big problems for some of the worlds largest companies. Not only that, career growth and cool perks are the byproducts of running a successful business.
Gallery
.jpeg)
