Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
We are looking for a Director of Business Operations to lead Samsara’s Support Operations organization, a function critical to ensuring we scale efficiently, deliver exceptional customer experiences, and meet our global performance goals.
This role will oversee our Core Operations, including business performance management, operational program management, and analytics; as well as Workforce Management, responsible for forecasting, capacity planning, scheduling, and real-time SLA adherence. Together, these teams act as the operational engine for Samsara’s Global Customer Support organization.
You will own the strategic planning and execution rhythms that keep our support business on track — including operating plans, KPI reviews, budget and headcount alignment, and cross-functional transformation initiatives. You’ll serve as a key advisor to Support leadership and work across Finance, Product, Success, and other teams to ensure strong alignment and partnership.
This role is ideal for a data-fluent operator and people leader with deep experience scaling high-performing global teams and transforming complex operations.
This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
In this role, you will:- Lead global Support Business Operations, including Core Ops, Data & BI, and Workforce Management.
- Own operating rhythms including OKRs, KPI reviews, and headcount & budget planning.
- Ensure operational excellence through performance tracking, customer experience improvements, and efficiency initiatives.
- Scale workforce planning with robust technology and operations to meet SLA and staffing goals.
- Build and maintain dashboards and data infrastructure to drive insights and decision-making.
- Lead strategic initiatives that enhance customer experience, improve productivity, reduce cost, and drive business transformation.
- Drive cross-functional partnerships with Support, Finance, Success, and Product to align on strategy and priorities.
- Manage and develop a high-performing, globally distributed team.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Minimum requirements for the role:
- 10+ years of experience in business operations, strategy, and analytics within post-Sales organizations — including Support, Customer Experience, or Success.
- 5+ years of experience leading cross-functional teams in business operations, analytics, and/or workforce management.
- Proven ability to build and develop leadership talent, define team structures, and drive organizational performance.
- Demonstrated success owning operating cadences — including OKRs, KPI reviews, headcount planning, and budget alignment.
- Proven ability to define performance goals, lead strategic initiatives, and scale operational frameworks across global teams.
- Experience leading data and analytics teams to generate actionable insights and support strategic decision-making.
- Deep understanding of workforce planning, including forecasting and capacity modeling.
- Strong executive presence & communication skills, with the ability to influence senior stakeholders and drive cross-functional alignment.
An ideal candidate also has:
- MBA or advanced degree
- Experience scaling post-Sales operations in a high-growth environment, ideally across multiple segments or geographies
- Passion for building strong team culture with high engagement and retention
- Familiarity with Support tech stacks such as CRM, ticketing, WFM, and platforms
- Hands-on experience with BI tools like Databricks and Tableau
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Benefits
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.
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What We Do
Samsara (NYSE: IOT) is the pioneer of the Connected Operations® Platform, which is an open platform that connects the people, devices, and systems of some of the world’s most complex operations, allowing them to develop actionable insights and improve their operations. With tens of thousands of customers across North America and Europe, Samsara is a proud technology partner to the people who keep our global economy running, including the world’s leading organizations across industries in transportation, construction, wholesale and retail trade, field services, logistics, manufacturing, utilities and energy, government, healthcare and education, food and beverage, and others. The company's mission is to increase the safety, efficiency, and sustainability of the operations that power the global economy.
Why Work With Us
Do the most meaningful work of your career—saving lives, keeping communities running, and transforming the industries that power the global economy. At Samsara, we build AI-powered technology for the people who keep the world running—making essential work safer, smarter, and more sustainable.
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