At Southend Pharmacy, we are dedicated to delivering exceptional pharmacy services that uphold the highest standards of compliance, safety, and patient care. As a growing organization, we are seeking a strategic, results-driven Director of Supply Chain to lead our end-to-end supply chain function, including procurement, inventory, and warehouse operations, ensuring the active pharmaceutical ingredients, excipients, and materials that power our compounding operations are sourced, qualified, planned, and delivered reliably, compliantly, and cost-effectively as we scale.
Position Summary
The Director of Supply Chain is responsible for setting the strategy for and leading all supply chain activities at Southend Pharmacy, including procurement and strategic sourcing, inventory management, warehouse operations (including receiving), vendor qualification and supplier quality, demand and supply planning, and supply chain analytics. This role builds and develops the supply chain team, owns the supply chain budget and key performance indicators, and ensures business continuity through proactive risk management and shortage mitigation. The Director of Supply Chain partners closely with executive leadership, pharmacy operations, quality assurance, compliance, R&D, and finance to support uninterrupted, compliant production of sterile and nonsterile compounded preparations and the company's growth objectives.
Key Responsibilities
- Strategic Leadership
- Develop and execute a multi-year supply chain strategy aligned with Southend Pharmacy's growth, quality, and financial objectives.
- Serve as the senior supply chain leader and advisor to executive leadership on sourcing, inventory, cost, and risk.
- Establish supply chain KPIs (fill rate, on-time delivery, forecast accuracy, inventory turns, cost savings, stockouts, and expirations) and report performance to leadership.
- Own the supply chain operating budget and materials spend, identifying and delivering cost-reduction opportunities without compromising quality or compliance.
- Lead supply chain planning for new product launches, new formulations, capacity expansion, and new sites or service lines.
- Procurement & Strategic Sourcing
- Oversee all procurement activities, including purchase requisitions, purchase order issuance and approvals, order tracking, expediting, and invoice reconciliation in partnership with finance.
- Oversee sourcing of APIs, excipients, and other compounding components from FDA-registered facilities that meet applicable USP–NF monograph and Section 503A bulk drug substance requirements.
- Define category strategies for critical materials, including dual- and multi-sourcing to reduce single-source risk and mitigate drug and ingredient shortages.
- Lead negotiation of master supply agreements, quality agreements, pricing, and payment terms with strategic vendors.
- Ensure compliant procurement of DEA-controlled APIs in partnership with the Pharmacist-in-Charge and controlled substance team, including CSOS/DEA Form 222 requirements.
- Establish purchasing policies, approval controls, and procurement best practices.
- Vendor Qualification, Quality & Compliance
- Own the vendor qualification and requalification program and the Approved Vendor List (AVL), ensuring all files are maintained in an audit-ready state.
- Partner with Quality Assurance on supplier audits, supplier corrective actions (SCARs), and investigations of material deviations or out-of-specification results.
- Monitor FDA warning letters, import alerts, recalls, and regulatory changes, and lead the response to any that affect approved vendors or materials.
- Ensure all supply chain activities comply with USP <795>, <797>, <800>, FDA, DEA, DSCSA, and state board of pharmacy regulations and internal SOPs.
- Represent the supply chain function during regulatory inspections, board of pharmacy inspections, and internal or third-party audits.
- Supplier Relationship Management
- Build and maintain executive-level relationships with strategic API and excipient manufacturers, distributors, and logistics partners.
- Oversee the vendor performance management program, including scorecards and quarterly business reviews.
- Serve as the final escalation point for critical supply, quality, and delivery issues.
- Inventory & Warehouse Operations
- Oversee all warehouse activities, including receiving, inspection, put-away, storage, picking, and internal distribution of materials and supplies.
- Ensure receiving processes verify incoming shipments against purchase orders, Certificates of Analysis (COAs), and quality requirements, and that materials are properly quarantined and released in partnership with Quality Assurance.
- Ensure materials are stored under required conditions (temperature, humidity, segregation of hazardous drugs, and secure storage for DEA-controlled substances), with appropriate monitoring and documentation.
- Own inventory accuracy and control, including cycle counts, physical inventories, lot and expiration tracking, FEFO rotation, and reconciliation of discrepancies.
- Set inventory policy, including reorder points, safety stock, and par levels, to balance availability, shelf life, and working capital.
- Maintain a safe, organized, and audit-ready warehouse, and oversee warehouse layout, equipment, and staffing to support growth.
- Planning & Analytics
- Oversee demand forecasting and supply planning for APIs, excipients, and components using prescription volume, formulation data, seasonality, and growth initiatives.
- Direct the development of dashboards and reports on inventory health, forecast accuracy, spend, lead times, and vendor performance.
- Lead business continuity and risk management planning for critical materials, including shortage response plans.
- Team Leadership & Continuous Improvement
- Hire, lead, mentor, and develop the supply chain team, including procurement, inventory, and warehouse/receiving staff, setting clear goals and conducting performance reviews.
- Build the team structure, roles, and capabilities needed to support the organization's growth.
- Own SOPs for sourcing, vendor qualification, purchasing, receiving, warehousing, inventory, and forecasting activities.
- Lead the selection, implementation, and optimization of ERP, inventory management, and procurement systems.
- Drive continuous improvement in supply chain processes, systems, and data quality using Lean or Six Sigma methods.
Required Qualifications
- Bachelor's degree in Supply Chain Management, Business, Pharmaceutical Sciences, Chemistry, or a related field required; MBA or other advanced degree preferred.
- Minimum 10 years of supply chain, procurement, or sourcing experience in a pharmacy, 503A/503B compounding, pharmaceutical manufacturing, or other FDA-regulated environment, including at least 5 years in a leadership role managing teams.
- Proven track record sourcing active pharmaceutical ingredients and excipients and leading an approved vendor program
- Demonstrated experience selecting, implementing, and optimizing ERP, warehouse management (WMS), and procurement systems, such as Oracle NetSuite, SAP S/4HANA, Microsoft Dynamics 365, or comparable platforms, to support procurement, inventory control, demand planning, and supply chain reporting.
- Experience overseeing procurement, inventory control, and warehouse/receiving operations, preferably in a pharmacy or FDA-regulated environment.
- Demonstrated success building supply chain strategy, managing budgets, and delivering measurable cost savings and service improvements.
- Deep experience with demand forecasting, inventory planning, S&OP, and supply chain analytics.
- Strong working knowledge of USP <795>, <797>, <800>, cGMP, FDA, DEA, and DSCSA requirements as they relate to purchasing and materials.
- Experience selecting, implementing, or optimizing ERP/inventory management systems; advanced Excel skills preferred.
- APICS/ASCM certification (CPIM, CSCP), CPSM, or Lean/Six Sigma certification preferred.
- Exceptional leadership, negotiation, communication, and stakeholder management skills, with the ability to influence at the executive level.
Preferred Qualifications
- Master of Business Administration (MBA) or an advanced degree in Supply Chain Management, Business Administration, Pharmaceutical Sciences, or a related discipline.
- Advanced proficiency in Microsoft Excel, including complex data analysis, financial modeling, forecasting, pivot tables, and the development of supply chain performance reports and dashboards.
- Professional certification in supply chain management, procurement, or process improvement, such as APICS/ASCM Certified Supply Chain Professional (CSCP), Certified in Planning and Inventory Management (CPIM), Certified Professional in Supply Management (CPSM), or Lean Six Sigma certification.
Key Competencies
- Strategic thinking and business acumen
- People leadership and team development
- Executive-level negotiation and relationship building
- Analytical and data-driven decision making
- Regulatory and quality mindset
- Risk management and proactive problem-solving
What We Offer
- Full benefits package including medical, vision, dental, 401(k) with company match, PTO, Flex days, holidays, and more!
Southend Pharmacy does not provide employment visa sponsorship now or in the future. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.
Equal Opportunity Employer Statement
Southend Pharmacy is proud to be an Equal Opportunity Employer where we are committed to fostering a diverse and inclusive workplace. We are committed to cultivating a culture where all team members feel valued & respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other characteristics protected by applicable law.
If you have any questions or require immediate assistance or accommodations during the application or interview process, please contact us at [email protected].
Skills Required
- Bachelor’s degree in Supply Chain Management, Business, Pharmaceutical Sciences, Chemistry, or a related field
- Minimum 10 years of supply chain, procurement, or sourcing experience in pharmacy, compounding, pharmaceutical manufacturing, or another FDA-regulated environment
- At least 5 years of leadership experience managing teams
- Experience sourcing active pharmaceutical ingredients and excipients
- Experience leading an approved vendor program
- Experience selecting, implementing, and optimizing ERP, WMS, and procurement systems
- Experience overseeing procurement, inventory control, and warehouse or receiving operations
- Experience building supply chain strategy, managing budgets, and delivering cost savings and service improvements
- Experience with demand forecasting, inventory planning, S&OP, and supply chain analytics
- Working knowledge of USP <795>, USP <797>, USP <800>, cGMP, FDA, DEA, and DSCSA requirements
- Exceptional leadership, negotiation, communication, and executive stakeholder-management skills
- MBA or advanced degree in supply chain management, business administration, pharmaceutical sciences, or a related discipline
- Advanced Microsoft Excel proficiency, including data analysis, financial modeling, forecasting, pivot tables, and dashboards
- APICS/ASCM CPIM or CSCP, CPSM, or Lean Six Sigma certification
What We Do
Southend Pharmacy is a 503A compounding pharmacy supporting patient-centered care through compounded formulations and thoughtful collaboration with healthcare providers. Our approach is grounded in clinical precision, transparent processes, and human-centered care. We work closely with providers to support patient care plans while maintaining clarity, consistency, and strong regulatory standards. Built for modern medicine, Southend focuses on partnership, communication, and reliable workflows that fit into today’s evolving healthcare landscape. The Southend Standard is built around four core pillars: ✓ Compliance as the foundation — Every process is supported by compliance, ensuring each compounded preparation meets rigorous standards throughout the process. ✓ Clinical expertise at every step — Our compounding pharmacists bring specialized knowledge, precision, and provider-focused support. ✓ Quality built into the workflow — R&D and QA/QC practices support consistency and operational integrity through third-party testing and verification processes at every step. ✓ Speed without compromise — Our systems are designed to support timely, reliable access while maintaining the standards providers and patients expect.
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