OUAI is a prestige beauty and personal care brand founded by celebrity hairstylist, Jen Atkin. “OUAI,” means “yes” in that casual Parisian way. The brand is guided by the mission “wherever you go, go all the OUAI” and this bold & playful spirit impacts everything from culture to marketing to product. OUAI’s product categories – ranging from hair care to body care, fragrances, personal care, and merch – are designed to reflect its commitment to easy, effective, and enjoyable self-care.
Since its launch, OUAI has built a strong and growing omnichannel presence through direct-to-consumer channels, specialty beauty retailers, and global distribution partners. The brand continues to expand into new markets, deepen consumer loyalty, and scale its differentiated, high-margin business model internationally. OUAI is recognized for its straightforward approach to beauty, its distinctive fragrance profile, and its ability to meet consumer needs across multiple lifestyle-driven categories. The brand formulates without sulfates or parabens and maintains a commitment to creating high-quality, effective products.
OUAI’s culture is shaped by its ethos —fun, purposeful, and approachable—and is anchored by five Culture Codes:
1. We Aren’t Afraid to Go First.
2. We Don’t Compete, We Collaborate.
3. We Ask Questions to Find the Best Answers.
4. We Keep It Real, in a OUAI That’s Kind.
5. We Go All the OUAI With Work & Play.
OUAI is focused on ongoing category innovation, continued international expansion, and delivering high-quality consumer experiences that reinforce the brand’s identity and long-term growth trajectory.
About the role:
We are looking for a Director of Supply Chain Systems reporting to the Vice President of Operations at OUAI. This position will lead strategic network design, integration, maintenance and advancement of all key systems that support the Operations team. The Director of Supply Chain Systems will be responsible for end-to-end system design and automation. They will lead integration of any new platforms while ensuring ongoing support and maintenance of all systems. This role will oversee development and execution of Operations IT strategy by translating business needs into technology solutions.
Requirements
What you'll do:
- Develop and maintain integration workflows across all platforms (ERP, MRP, EDI, Ecommerce, 3PL, etc).
- Implement optimization and automation to continuously improve, streamline and simplify network design.
- Oversee daily support of key systems while ensuring stability, data integrity and reliability.
- Lead cross-functional projects and implementations with both internal teams and external vendors.
- Support growing business by ensuring scalability and flexibility of all systems and platforms.
- Partner with Operations team to understand business processes and identify areas of opportunity for process improvement and to implement emerging, tech-enabled improvements.
- Present and align Systems vision to cross functional and leadership level team members.
- Identify, manage and communicate risk across Systems landscape.
- Manage vendor relationships and lead necessary Business Review meetings, as needed.
- Report metrics and establish KPI’s to measure system performance.
- Create Controlled Documents and training materials for all systems and platforms.
- Provide system training across all Supply Chain platforms, as needed.
What you'll bring:
- 10+ years of engineering experience in ERP systems, IT strategy, or solution architecture, preferably in the CPG industry.
- You fully embrace and live out our “We don’t compete, we collaborate” culture code
- Strong knowledge of ERP Systems, specifically NetSuite
- Strong knowledge of EDI Integration process, TrueCommerce trading partner and Foundry platform experience preferred
- Strong knowledge of ecommerce platform, Shopify preferred
- Strong knowledge of integration technologies (EDI/API)
- Advanced proficiency in MS Office, Excel Power Query capabilities preferred
- Development and Coding experience required
- Familiarity with Contract Manufacturing, 3PL Fulfillment and Inventory Management workflows including strong knowledge of TMS and WMS systems
- Understanding of Procure to Pay and Order to Cash business processes
- Familiarity with Data Visualization
- Knowledge of Software Development Life Cycle, Data Management and System Mapping practices
- Highly collaborative, working cross-functionally across multiple disciplines
- Extremely detail-oriented with excellent problem-solving skills and a strong sense of urgency
- Strong organizational and prioritization skills, with a proven ability to manage multiple projects and deadlines.
- Strong communication skills; written, oral and interpersonal
- Able to lead, motivate and develop direct reports in a highly dynamic, high growth environment
Benefits
- Annual Base Salary Range is $150,000 - $165,000K (based on experience) + potential for yearly bonus
- Medical + Dental + Vision
- Unlimited PTO
- 25+ Paid Holidays
- Matching 401k program
- Quarterly OUAI Product Stipend + Employee Discounts
- Flex Fridays
- Employee HSA and FSA
- Charity matching and education reimbursement
- Hybrid work reimbursement
- Move Your OUAI (Exercise Reimbursement)
Top Skills
What We Do
We believe that life is hard and looking good should be easy. We’re giving you realistic goals that you can actually achieve—with quick how-to videos, so you’re always ready for that selfie situation. A brand that looks dope enough to Instagram, but epic enough to actually get the job done? Yes OUAI. OUAI restores hair health from the outside and from within, through effective haircare products and proven nutritional supplements developed by an MD. Our shampoos and conditioners are sulfate-free and employ smart keratin to repair and improve hair strength. Even our styling products are designed to nourish hair and bring out its natural beauty.
