At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Project/Program Management GroupJob Sub Function:
Project/Program ManagementJob Category:
People LeaderAll Job Posting Locations:
Zug, SwitzerlandJob Description:
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine.
Please note that this role is available across multiple countries and may be posted under different requisition numbers to align with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
United States - Requisition Number: R-096051
Ireland and Belgium - Requisition Number: R-097628
Switzerland - Requisition Number: R-097639
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
We are searching for the best talent for a Director, Supply Chain Reliability!
This hybrid position will be located in Titusville, New Jersey (USA). Alternate hybrid locations may be considered at other Innovative Medicine Supply Chain hubs such as Horsham, Pennsylvania (USA); Cork, Ireland; Beerse, Belgium; or Zug, Switzerland.
The Director, Supply Chain Reliability is responsible for defining and leading the enterprise strategy for end-to-end performance management and supply chain reliability across Johnson & Johnson Innovative Medicine. This role integrates performance visibility, digital enablement, and reliability methodologies to proactively identify, prioritize, and resolve systemic supply chain risks.
This leader will drive the standardization of performance management practices, facilitate the deployment of enterprise scorecards and digital tools, and ensure strong linkage between operational performance and reliability-focused initiatives. Through cross-functional leadership, this role translates data into actionable insights, enabling improved service, quality, and efficiency outcomes across the E2E supply chain.
KEY RESPONSIBILITIES:
Strategic Leadership
Define and lead the enterprise-wide strategy for E2E supply chain performance management and reliability.
Establish a clear vision that connects performance insights to reliability outcomes, driving a proactive and data-driven culture across functions.
Performance Management & Governance
Own the design and deployment of standardized performance management frameworks, including enterprise scorecards, KPI definitions, and tiered review processes.
Ensure alignment and transparency from executive-level performance down to site operations.
Reliability Strategy & Execution
Develop and embed reliability frameworks to identify recurring, systemic, and high-impact supply chain issues.
Lead prioritization and governance of reliability initiatives, ensuring sustainable resolution and measurable impact on performance.
Team Leadership & Organization Development
Build, lead and develop a high-performing team focused on supply chain performance management and reliability.
Define clear roles, priorities, and development pathways while fostering a culture of accountability, innovation, and continuous improvement.
Digital Transformation and Analytics
Oversee the advancement of digital tools and platforms (e.g., OPM) to enable real-time performance visibility and insights.
Drive automation of metrics, targets, and commentary, using advanced analytics and AI to enhance decision-making.
Cross-Functional Integration
Partner across supply chain and adjacent functions to ensure alignment on performance standards, metrics, and improvement initiatives.
Influence senior stakeholders to drive accountability and adoption of standardized ways of working.
Issue Identification & Resolution
Establish enterprise methodologies for detecting performance risks and systemic issues.
Lead cross-functional deep dives and facilitate resolution of complex challenges impacting service, quality, and cost.
Operational Excellence & Continuous Improvement
Drive continuous improvement through structured performance insights, After Action Reviews, and reliability-focused initiatives.
Ensure integration of standard methodologies into performance routines and operational processes.
Capability Building & Change Management
Lead organizational change to embed performance management and reliability as core capabilities.
Develop training, playbooks, and communication strategies to drive adoption and sustainment of new ways of working.
QUALIFICATIONS:
EDUCATION:
Minimum of a Bachelor’s/University or equivalent degree is required; advanced degree or field of study in Business, Supply Chain, Engineering or related field preferred
EXPERIENCE AND SKILLS:
Required:
Minimum 10 years of relevant work experience
Experience in Supply Chain Management
Demonstrated business process ownership, with deep expertise in E2E supply chain processes (i.e., Planning, Manufacturing, Quality, Delivery, and/or Procurement)
Proven experience leading enterprise performance management systems and governance frameworks
Strong understanding of supply chain reliability, risk management, and continuous improvement methodologies
Demonstrated experience driving large-scale digital transformations, embedding new capabilities, and leading change management initiatives
Exceptional leadership and influencing skills, with the ability to align senior stakeholders across complex organizations
Strong people leadership skills, including coaching, talent development, performance management, and succession planning
Strong analytical and problem-solving capabilities, with experience translating data into strategic actions
Preferred:
Experience in pharmaceutical, healthcare, or regulated environments
Experience integrating AI and advanced analytics into supply chain decision-making
Knowledge of Johnson & Johnson supply chain operating models, systems, and performance management frameworks
Proven ability to synthesize complex operational, financial, and technical data into executive-level insights and recommendations
OTHER:
Requires proficiency in English (excellent written and verbal communication skills) to communicate effectively and professionally
May require up to 15% domestic and/or international travel
Requires the ability, through our flexible work policy, to work on-site a minimum of three days each week, with the option for two remote workdays each week
#LI-Hybrid
Required Skills:
Preferred Skills:
Agile Decision Making, Analytics Insights, Budget Management, Business Savvy, Developing Others, Give Feedback, Inclusive Leadership, Leadership, Organizational Project Management, Performance Measurement, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Regulatory Compliance, Statement of Work (SOW)Skills Required
- Bachelor's or university degree, or equivalent
- Minimum 10 years of relevant work experience
- Experience in supply chain management
- Business process ownership and deep expertise in end-to-end supply chain processes, including planning, manufacturing, quality, delivery, or procurement
- Experience leading enterprise performance management systems and governance frameworks
- Understanding of supply chain reliability, risk management, and continuous improvement methodologies
- Experience driving large-scale digital transformations, embedding new capabilities, and leading change management initiatives
- Exceptional leadership and influencing skills across complex organizations
- People leadership skills, including coaching, talent development, performance management, and succession planning
- Strong analytical and problem-solving capabilities, including translating data into strategic actions
- Proficiency in English with excellent written and verbal communication skills
- Advanced degree or field of study in business, supply chain, engineering, or a related field
- Experience in pharmaceutical, healthcare, or regulated environments
- Experience integrating AI and advanced analytics into supply chain decision-making
- Knowledge of Johnson & Johnson supply chain operating models, systems, and performance management frameworks
- Ability to synthesize complex operational, financial, and technical data into executive-level insights and recommendations
Johnson & Johnson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson & Johnson and has not been reviewed or approved by Johnson & Johnson.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive across medical, dental, and vision, with added supports like onsite clinics, fitness centers, and Employee Assistance resources. Mental-health services and wellbeing reimbursements are also described as meaningful components of the overall package.
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Retirement Support — Retirement offerings are portrayed as a major differentiator, combining a 401(k) with employer matching and an employer-funded pension plan. Stock options and other long-term financial supports are also positioned as part of the broader rewards mix.
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Parental & Family Support — Family-related benefits are presented as notably strong, including paid parental leave for all new parents and additional leave types for caregiving and bereavement. Financial assistance for adoption, fertility treatment, and surrogacy is highlighted as a significant support.
Johnson & Johnson Insights
What We Do
Profound Change Requires Boldness. Johnson & Johnson is the largest and most broadly based healthcare company in the world. We’re producing life-changing breakthroughs every day, and have been for the last 130 years. The combination of new technologies and your expertise enables amazing things to happen. Teams from J&J’s consumer business are creating digital tools to help people track the health of their skin. Those working in medical devices are 3-D printing artificial joints personalized for each patient, while researchers in pharmaceuticals use AI to discover lifesaving drugs. Imagine what the rest of our team of 134,000 people at 260 companies in more than 60 countries across the world is accomplishing. We redefine what it means to be a big company in today’s world. Social Media Community Guidelines: http://www.jnj.com/social-media-community-guidelines
