About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.
Role Summary
The Director of Strategy & Operations is a force-multiplier for ShipMonk’s executive team. You’ll translate company strategy into clear roadmaps, orchestrate cross-functional execution (Ops, Product/Engineering, Finance, Sales, CX), and drive continuous improvement across the business. This role blends strategic planning, program leadership, analytics, and hands-on operational excellence.
What You’ll Do
- Strategic Planning & OKRs
- Lead annual/quarterly planning cycles, define company and departmental OKRs, and run the operating cadence (QBRs, MBRs, weekly exec reviews).
- Program & Portfolio Management
- Stand up and run mission-critical, cross-functional initiatives (e.g., new site launches, network optimization, SLAs, cost-to-serve programs, new product rollouts).
- Build program KPIs and governance to ensure on-time, on-budget delivery.
- BizOps Excellence
- Partner with departmental resources to stand up and iterate on internal BizOps processes (Product GTM, Support Flow, At-Risk Management, etc), ensuring proper governance structure, process, and tooling to streamline
- Data & Insights
- Partner with Data/Analytics to design executive and departmental dashboards that provide actionable insights
- Drive root-cause analysis and corrective action for service exceptions, such as merchant complaints or missed performance metrics
- Customer & Commercial Support
- Directly support merchants as needed, leaning in as a subject matter expert on ShipMonk strategy and continuous improvement for customer QBRs or sales prospects
- Org Enablement
- Design an effective organizational structure that streamlines strategy into program and project execution
- Scale a small existing team by continuing to prove outsized value
What You’ll Bring
- 7+ years in strategy/ops roles within 3PL, e-commerce fulfillment, logistics, operations, or top-tier consulting with deep operator exposure.
- Demonstrated success leading cross-functional programs from 0→1 and 1→n in a fast-scaling environment.
- Advanced analytical ability (Excel/Sheets, SQL or BI familiarity), and comfort working with imperfect data to make decisions.
- Executive communication: clear narratives, structured problem solving, and stakeholder management from floor to boardroom.
- People leadership: hiring, coaching, and developing talent.
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Top Skills
What We Do
ShipMonk is revolutionizing eCommerce order fulfillment by providing the most personal and attentive fulfillment and inventory management solution for today's global economy. Our multichannel order fulfillment service and software enables SMBs to focus on building their brand and achieving next-level growth. It's how we execute on the promise of our motto: "Stress Less, Grow More."
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