About The Role:
As a Director, Strategy & E-commerce Insights, you will be responsible for leading a SaaS-fueled Professional Services team delivering data-driven e-commerce insights and hands-on digital advertising management across several retail media networks (RMNs).
This is a hybrid role (4 days/week in office) in our Downtown Seattle location.
Summary:
- Lead – Demonstrated ability to build client relationships, lead professional services project execution and drive teams to deliver results
- Coach – Ability to manage and develop teams, establish clear priorities, and mentor team member growth
- Operate – Demonstrated experience delivering services-related contracts, ensuring client satisfaction, achieving workflow efficiencies, and managing a P&L
- Grow – Ability to identify whitespace opportunities within Stackline’s services offering and clients’ scopes of work, lead contract renewals and upsells, and actively participate in RFPs for new business
What You Will Do:
- Build and manage a versatile team to deliver world-class e-commerce strategy and execution to drive clients’ businesses in the e-retailer space
- Craft and deliver pay-per-click (PPC) retail search advertising plans across several RMNs
- Proficiently analyze large datasets to identify category trends and insights to develop strategic plans that achieve client goals and initiatives
- Design, coordinate and implement critical path schedule with internal Stackline team as well as external client team to drive new product launches, advertising plans, growth plans, etc.
- Own and cultivate the client relationship (up to C-Level) to ensure all client needs are being met and exceeded where possible
- Identify emerging opportunities for Stackline to launch new business initiatives for both software and services
- Work with Sales team to assist in proposals to acquire new clients and expand existing client programs to incorporate latest organizational capabilities
Who We Are Looking For:
- 10+ years of relevant client services or account management experience
- 10+ years Microsoft Excel and data analytics experience
- 6+ years e-commerce retail experience
- 2+ years direct management experience of team of five or more
- Exceptional communication skills, both written and oral, demonstrated at the C-Suite level with Fortune 500 companies
- Demonstrated ability to stay organized while prioritizing and managing workflows
Bonus Points If You Have:
- Experience working in a startup, retail, digital advertising, or e-commerce environment
It’s important that each and every employee feels they are supported and can complete their life’s best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, geographical location, and performance. The pay range for this position is $160,000 - $190,000 per year. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:
- Comprehensive medical, dental, and vision coverage that actually supports you — including HSA with company match and FSA options
- Fertility benefits to support your path to parenthood
- 401(k) with company match to help you plan ahead
- Company-paid life insurance
- 20 days of PTO + 9 company holidays to truly unplug
- Paid parental leave for all parents — because family matters
- Summer Fridays (log off at 3pm and enjoy it)
- Regular in-office social events including happy hours and catered lunches
- A thoughtfully stocked kitchen with healthy snacks and fresh fruit
Skills Required
- 8+ years of relevant client services or account management experience
- 8+ years Microsoft Excel and data analytics experience
- 6+ years e-commerce retail experience
- 2+ years direct management experience of team of five or more
- Exceptional communication skills at the C-Suite level
What We Do
Stackline is a retail technology company that builds commerce tools for thousands of the largest consumer brands, retailers, and professional service firms. Our mission is to fuel the future of commerce by bringing brands and customers closer together.
Why Work With Us
We're a team of problem solvers and creative thinkers, engineers and new business builders. When employees join Stackline, they quickly discover that our talented, ambitious teams will help them accomplish their life's best work.
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