Director, Strategy & Business Operations, Zillow Rentals

About the teamAt Zillow, we’re reimagining real estate to make it easier for people to unlock life’s next chapter, whether they’re renting, buying, or selling. Zillow Rentals is a critical and fast-growing part of that vision, transforming renting from a high-friction, disconnected process into a trusted, seamless, AI-powered journey from first search to move-in and beyond. This is a high-priority area for Zillow with significant investment, strong momentum, and a clear path to scale, including being on track to reach our first $1B in annual revenue.
To support this growth, we are building a new Business Operations function within Rentals that partners closely with the SVP / Head of Zillow Rentals. This role reports to the Head of Business Operations and is part of a small, high-impact team that operates at the center of the business—partnering with senior leaders to translate strategy into execution, drive operational rigor, and lead cross-functional initiatives as the business scales.

About the role

We are seeking a Director of Strategy & Business Operations to help drive the next phase of growth in Zillow Rentals. This strategy and operations role sits at the intersection of strategy, execution, and operations and is highly visible across the Rentals business.

You will partner closely with leaders across Rentals to translate priorities into execution, solve complex business problems, and ensure the organization operates effectively against its goals. You’ll lead high-priority, cross-functional initiatives, run core operating rhythms (such as monthly business reviews and annual planning), and bring structure and clarity to ambiguous work so teams stay aligned and deliver results.

This role requires someone who can move fluidly between strategy and execution. You are a resourceful operator who can influence without direct authority, bring structure to complex problems, and drive work through to completion with a bias toward action.

You Will Get To:

• Own and lead core operating rhythms (such as monthly business reviews and annual or long-range planning) to drive clear insights, accountability, and decisions across Zillow Rentals.

• Establish consistent, scalable ways to track performance, identify and escalate issues, and set and manage priorities across the Rentals portfolio, enabling data-driven decisions.

• Own and drive high-priority initiatives that span multiple teams, ensuring strong coordination, clear accountability, and on-time delivery.

• Operate across diverse problem types (for example, analytics, sales, and product), from shaping or refining strategy when it is unclear to leading execution and program management.

• Step into ambiguous or under-owned areas—such as new business models or cross-portfolio initiatives—to define the approach, align stakeholders, and execute end-to-end.

• Lead key aspects of M&A and partner integration efforts where needed, from initial planning through cross-functional alignment and successful execution.

• Identify, propose, and implement improvements to how the business scales through stronger processes, cross-functional alignment, and consistent execution.

• Partner with functional leaders to identify and deliver on efficiency and cost opportunities, and lead change management so teams can adopt new ways of working as the business grows.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $186,000.00 - $297,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $176,600.00 - $282,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 8+ years of experience in strategy, business operations, consulting, or a related field, with a track record of leading cross-functional initiatives in complex environments.

• Proven ability to influence and align senior stakeholders across functions and drive accountability and results without direct authority.

• A strong operator who moves fluidly between strategy and execution, taking work from early concept to polished delivery with solid program and project management skills.

• Excellent problem-solving skills and business judgment, including comfort working with data, operating in ambiguity, and bringing structure to complex problems.

• A clear, concise communicator who can synthesize complex topics and drive alignment across technical and non-technical audiences.

• Highly proactive and resourceful, with a hands-on, bias-toward-action mindset and a focus on taking the simplest and most efficient path to outcomes.

Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.