Director, Strategy and Operations

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
We are looking for a Director of Strategic Operations for our Technology Solutions Business Unit. This critical role will be a trusted advisor to the Technology Solutions VP & GM and a respected partner to cross-functional principals across product, engineering, design, sales, marketing, and customer success.
This role will support both operational and strategic aspects of the business. You will solve complex business problems by undertaking research, leveraging data, and then driving results. You will work closely with cross-functional stakeholders to accelerate our impact and directly contribute to our overall business goals. This is a unique opportunity to drive strategy and operations at a high-growth enterprise software company! Technology Solutions sits within our Technology Workflows group of Business Units. Technology Solutions is helping our customers transform across their Operational Technology domain and their Cloud operations.
What you get to do in this role:

• Thought partner with the general manager, product principals, and GTM team on a variety of efforts. Provide deep understanding and supporting data of customer behavior, product and team capabilities, and detailed metrics to inform recommendations
• Identify value-creation opportunities across our business. Study and design strategies to capture value, iterate with cross-functional teams, then coordinate delivery across functions and ensure quality of output
• Drive the operating cadence of the business - quarterly business reviews, executive product roadmap reviews (PRR), & annual planning
• Own strategic planning for the BU - this entails modeling out revenue, customers, costs, investments, industry trends, and roadmap permutations.
• Manage the end-to-end budget planning cycle, resource portfolio, and hiring allocations
• Support alignment between BUs and all Stakeholders (C-Level, other functions). Own relationships with internal cross-functional principals to coordinate business activities and proactively distill and communicate relevant information
• Represent the BU team in cross-functional initiatives and programs
• Drive people and talent initiatives to include but not limited to; All-Hands, Employee Surveys, Employee awards, Monthly newsletters, team offsites, and employee engagement
• Partner with the FP&A and Talent Acquisition teams on budget attainment, management, and hiring execution

Qualifications
To be successful in this role, you have:

• 15 + years of relevant work experience, preferably in tech strategy/ops functions, management consulting, investment banking, or private equity
• Top-notch data analysis and problem-solving skills, with an ability to synthesize.
• Experience working within the product development process, thrives in a matrixed environment, and can establish credibility with product, engineering, and GTM principals, and an understanding of operational and go-to-market implications of their recommendations.
• Ability to gain and maintain an intimate understanding of key business drivers, proactively proposing ways to increase business performance and efficiency.
• Guide cross-functional initiatives end-to-end lifecycle from strategy, inception, execution, and operationalization
• Self-starter who thrives in fast-paced, high-growth environments
• Outstanding organizational and communication (verbal, written, and presentation) skills.
• Willingness to roll up your sleeves and take on whatever tasks are necessary to get the job done
• Knowledge of the SaaS space and business model
• Experience with the manufacturing industry, particularly on the operational and IT side, is a plus
• Previous management experience and a track record of developing talent are desirable

FD2
For positions in this location, we offer a base pay of $170,200 to $297,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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