Director, Strategic Sourcing & Category Strategy: Enterprise Technology

What You Can Expect
 

As Director of Strategic Sourcing & Category Strategy for Enterprise Technology, you will own Zoom’s largest and most technically complex sourcing portfolio - cloud, infrastructure, software, hardware, telecommunications, and AI - with full accountability for category strategy, commercial outcomes, and team leadership. This role will:

• Shape multiyear category roadmaps that translate engineering demand, market dynamics, and supplier leverage into measurable enterprise value.
• Lead and develop a high-performing sourcing team, setting the commercial standard and strategic ambition for how Zoom engages its most significant technology suppliers.
• Serve as the senior commercial partner to Engineering, Infrastructure, IT, Security, and Finance leadership - bringing market intelligence and negotiation strategy to the table before decisions are made.
• Drive transformation from reactive renewals to proactive category ownership through disciplined planning, AI-enabled workflows, and data-driven decision-making

About the Team

Strategic Sourcing & Procurement at Zoom is building a category-led operating model designed to strengthen business partnership, governance, and measurable enterprise value. This role leads the Technology pillar - the largest spend tower in the portfolio. This portfolio spans cloud services, data center infrastructure, colocation, telecommunications, enterprise software, hardware, and AI tooling.
Responsibilities

Category Strategy & Roadmap

• Developing and owning category strategies for the full enterprise technology portfolio, grounded in market analysis, spend segmentation, supplier landscape assessment, and business demand forecasting.
• Building multiyear sourcing roadmaps connecting technology investment cycles, architecture decisions, and contract timelines into a coherent commercial strategy with clear leverage points.
• Identifying market shifts, emerging suppliers, consolidation opportunities, and pricing model evolution to maintain competitive positioning.

Commercial Leadership

• Leading the most complex and highest-value negotiations - hyperscaler commitments, enterprise platform renewals, infrastructure investments, and strategic new-supplier engagements.
• Setting negotiation strategy and deal architecture for major transactions, ensuring clear BATNAs, competitive tension, and terms that preserve business flexibility.
• Driving supplier strategies beyond unit price: commitment structures, flexibility provisions, performance guarantees, exit rights, usage economics, and co-investment opportunities.

Portfolio Execution

• Establishing an effective operating rhythm - pipeline reviews, renewal readiness, savings forecasts, governance checkpoints, and executive reporting - ensuring nothing material is reactive.
• Drive proactive renewal management with 12-month forward visibility and strategy development well before expiration.
• Ensuring consistent execution with clear prioritization scaled to deal complexity.

Business Partnership

• Serving as the trusted commercial advisor to Engineering, IT, Security, and Finance leadership on technology supplier and investment decisions.
• Creating earlier engagement with stakeholders - shaping demand, influencing requirements, and surfacing commercial implications before commitments are made.
• Translating complex trade-offs (cost vs. flexibility vs. risk vs. speed) into clear, executive-ready recommendations.

Team Leadership

• Leading, coaching, and developing the Technology sourcing team with clear expectations for commercial rigor, category expertise, and execution quality.
• Building a culture of curiosity, market awareness, and continuous improvement where team members grow into effective commercial leaders.
• Establishing role clarity, operating norms, and performance expectations that enable autonomy with alignment.

Data & AI-Enabled Ways of Working

• Using data, market intelligence, and analytics to identify savings opportunities, commercial risk, supplier concentration, and renewal exposure.
• Championing AI-enabled tools that reduce administrative burden, accelerate analysis, and increase time on strategy and supplier engagement.

What We Are Looking For

• 10+ years in strategic sourcing, procurement, or category management, with progressive leadership responsibility within enterprise software, cloud, infrastructure, or technology environments.
• Bachelor’s degree required; MBA or relevant certification (CPSM, MCIPS) is nice to have.
• Deep experience owning large-scale technology categories - cloud/hyperscaler negotiations, enterprise software portfolios, infrastructure sourcing, and complex multi-stakeholder commercial decisions.
• Commercial fluency across technology pricing models: consumption-based cloud, committed-use agreements, ELAs, SaaS subscriptions, hardware, colocation, and telecom contracts.
• Track record building and executing multiyear category strategies that deliver sustained portfolio-level value - not just individual deal wins.
• Ability to operate at both strategic and execution levels: set direction, build roadmaps, coach teams, and ensure disciplined delivery.
• Experience leading sourcing teams in environments that are scaling, transforming, or moving to a category-led model.
• Excellent analytical and financial acumen - spend analytics, cost modeling, TCO, business case development.
• Excellent communication and influencing skills with credibility across Engineering, IT, Finance, Legal, Security, and executive leadership.
• Direct experience with hyperscale cloud providers, major enterprise platforms, or large infrastructure suppliers is very valued.
• Cloud FinOps, SaaS optimization, or technology portfolio rationalization experience is nice to have.
• Management consulting, Big Four, or procurement transformation background is nice to have.
   

Measures of Impact

• Category strategies are documented, maintained, and visibly shaping supplier decisions and renewal approaches.
• Savings and commercial improvements are measurable, credible, and connected to business outcomes.
• Renewal discipline is transformed: 12-month forward visibility, proactive strategy, no material renewals handled reactively.
• Stakeholders view the Technology sourcing team as a strategic partner that creates value.
• The team is more effective: deeper expertise, better judgment, and a visible development trajectory.
• Portfolio execution is predictable, governed, and demonstrably contributing to enterprise value.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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