The Role
Lead regional growth and retention of high-value strategic partnerships for Mayo Clinic Platform. Manage and mentor a team of relationship and technical success managers, drive client engagement and satisfaction, coordinate cross-functional execution, set performance metrics, resolve escalations, identify expansion opportunities, and represent the organization at industry events to align client goals with Mayo Clinic capabilities and inform R&D priorities.
Summary Generated by Built In
The Director of Strategic Relationships leads the cultivation, expansion, and retention of Mayo Clinic Platform’s strategic partnerships. This leader drives growth through trusted relationships, rigorous execution, and tailored client engagement strategies. They lead a high-performing team responsible for account growth through managing ongoing client relationships, coordinating cross-functional execution, and ensuring strategic alignment over time, while aligning client goals with Mayo Clinic’s mission and capabilities.
Key Responsibilities:
- Develop and execute the regional growth strategy for Connect, Insights and Accelerate programs in the assigned region.
- Lead and mentor a team of Strategic Relationship Managers and technical success managers, providing guidance, support, and professional development opportunities.
- Develop and implement strategies to enhance client engagement, satisfaction, and retention.
- Oversee the management of a portfolio of high-value clients, ensuring consistent delivery of value and alignment with client goals and the identification of opportunities with existing client accounts, ensuring alignment with Mayo Clinic’s strategic priorities.
- Set clear performance goals and accountability metrics for the Regional Growth team, ensuring delivery excellence and measurable impact for the partner.
- Drive the development of new initiatives and programs to strengthen client relationships and expand service offerings.
- Monitor and analyze key performance indicators (KPIs) to assess the health of client relationships and identify areas for improvement.
- Serve as the primary point of escalation for complex client issues, ensuring prompt and satisfactory resolution.
- Foster a culture of collaboration and excellence within the team, promoting best practices and continuous improvement.
Position Details
- Represent Mayo Clinic Platform at industry events, conferences, and client meetings to build and
- maintain strong relationships with key stakeholders.
- Provide strategic insights and feedback to drive R&D priorities based on client interactions and market trends.
- Master's degree required, Business, healthcare admin, or related field.
- Minimum 10–15 years of experience in strategic account management, relationship management, client success, or alliance management roles, ideally in healthcare, life sciences, or other consultative industries.
- Deep understanding of international healthcare systems, client needs, and cultural norms in global markets.
- Experience managing relationships across multiple time zones and geographies.
- Proven track record of leading and managing high-performing teams in a client-facing environment.
- Strong strategic thinking and problem-solving skills, with the ability to navigate complex, multi-stakeholder relationships.
- Excellent communication, negotiation, and interpersonal skills, with a high level of emotional intelligence and cultural fluency.
- Demonstrated ability to drive client satisfaction and growth through long-term relationship building.
- Experience working with senior executives and navigating large, matrixed organizations.
- Ability to travel internationally as needed.
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
About the Team- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Skills Required
- Master's degree in Business, Healthcare Administration, or related field
- 10-15 years experience in strategic account management, relationship management, client success, or alliance management
- Deep understanding of international healthcare systems, client needs, and cultural norms
- Experience managing relationships across multiple time zones and geographies
- Proven track record of leading and managing high-performing, client-facing teams
- Strong strategic thinking and problem-solving skills for complex, multi-stakeholder relationships
- Excellent communication, negotiation, interpersonal skills, and high emotional intelligence
- Experience working with senior executives and navigating large, matrixed organizations
- Ability to travel internationally as needed
Mayo Clinic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mayo Clinic and has not been reviewed or approved by Mayo Clinic.
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Retirement Support — A no-cost pension plus an employer-matched 403(b)/401(k) is positioned as a standout differentiator, offering strong long-term financial security. Feedback suggests this retirement combination elevates overall total rewards even when base pay is moderate.
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Healthcare Strength — Expanded medical networks, enhanced fertility coverage, and employer absorption of a plan year’s premium increases point to robust healthcare offerings. Feedback suggests annual updates maintain breadth and competitiveness of coverage.
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Parental & Family Support — Adoption assistance, dependent scholarships, child and elder-care resources, and EAP services provide meaningful family-oriented support. Feedback suggests these programs add tangible value beyond salary alone.
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The Company
What We Do
Mayo Clinic is the first and largest integrated, not-for-profit medical group practice in the world. Doctors from every medical specialty work together to care for patients, joined by common systems and a philosophy of "the needs of the patient come first." More than 3,800 physicians and scientists and 50,900 allied health staff work at Mayo Clinic, which has sites in Rochester, Minn., Jacksonville, Fla., and Scottsdale/Phoenix, Ariz. Mayo Clinic also serves over 70 communities through Mayo Clinic Health System with locations in MN, IA, and WI. Collectively, these locations care for more than 1 million people each year.
