Director, Strategic Projects, CXG

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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The Director, Strategic Projects will lead high-impact, cross-functional initiatives that advance Alkami’s Customer Experience strategy and drive measurable outcomes for our financial institution (FI) clients. This role is focused on translating Alkami's strategic priorities into execution—driving alignment, ownership of scalable digital products, and continuous improvement across the Customer Experience organization.
Working closely with leaders across implementations, technical support, training & education, customer journey, voice of the customer, customer success management, value consulting, and advocacy, this role will identify, own, and lead initiatives that improve client health, accelerate adoption, and enhance the overall digital banking experience.
This is a highly visible, enterprise-facing role requiring strong strategic thinking, product intuition, data-driven decision-making, and the ability to influence across teams to deliver outcomes that matter to both Alkami and our clients.

Key Responsibilities 

● Own and execute strategic initiatives that improve client health, retention, and growth across Alkami's FI portfolio 

● Partner with Customer Experience and Product leadership to define and prioritize the initiatives that drive digital adoption and value realization 

● Identify patterns and insights across the FI base (e.g., core, segment, lifecycle stage) to inform scalable digital products/solutions

● Drive cross-functional alignment across implementations, support, training, and customer

success, and advocacy to deliver a seamless, product-driven, end-to-end customer experience

 journey 

● Establish product governance, operating cadence, and reporting to provide visibility into roadmap progress, risks, and impact 

● Leverage data (NPS, CES, adoption metrics, support trends, and product telemetry) to prioritize initiatives and measure success

● Design and integrate AI capabilities into the products being built — advancing Alkami's AI-first strategy and creating durable competitive advantages for FI clients 

● Create and own a CXG product roadmap that translates Alkami's strategy into actionable digital experiences that improve time-to-value, engagement, and platform utilization 

● Serve as a central owner of strategic, complex, multi-team initiatives impacting the Customer Experience organization — prioritizing work in order to maximize outcomes 

Support executive communications by building clear narratives around customer outcomes, product direction, performance, and strategic progress. 

Qualifications 

● 8–12+ years of experience in strategy, operations, consulting, product management, or program leadership roles, preferably in SaaS, fintech, or digital banking

● Demonstrated success leading and owning complex, cross-functional initiatives that drive measurable business impact 

● Strong analytical mindset with experience using data to inform decisions and measure outcomes 

● Deep understanding of customer lifecycle, customer success, or client-facing operations 

● Ability to influence, align, and drive decisions with senior stakeholders across multiple functions 

● Strong communication and executive presence 

● Experience working with financial institutions or within fintech is a strong plus 

Success in This Role Looks Like 

● Improved client health scores (NPS, CES, retention, expansion) across the FI portfolio 

● Faster time-to-value and increased adoption of Alkami's platform and capabilities

● Clear identification of patterns and scalable product solutions across client segments (e.g., by core, size, or maturity) 

● Strong cross-functional alignment across Customer Experience teams

● High visibility and confidence from leadership in the execution of strategic priorities 

Why This Role Matters 

At Alkami, delivering a best-in-class digital banking experience requires more than great technology—it requires alignment, execution, and a relentless focus on customer outcomes. This role is critical in ensuring we operate as a unified Customer Experience organization, building the products and experiences that improve how our clients onboard, adopt, and realize value from the Alkami platform.

The salary range for this position is: $180,000 - $200,000Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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