JOB SUMMARY
This role leads the strategic direction, management and execution of a portfolio of enterprise-wide initiatives, focusing on strategic planning, development and oversight of funding processes, transformation program management, and the design and implementation of long-range organizational goals. The Director is responsible for overseeing the development of ambitious goals, strategic plans and funding mechanisms that lead to significant improvements in cost reduction, process efficiency, and customer experience.
ESSENTIAL RESPONSIBILITIES
- Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
- Design and manage the enterprise strategic planning process.
- Define strategic objectives and long-range goals.
- Align strategy and execution across business units.
- Oversee funding processes, strategic portfolios, and technology-enabled transformations.
- Develop and lead strategic governance, coordination, and management of processes and functions within a matrixed organization. Responsible for all executive reviews and updates (e.g., executive level materials).
- Ensure that the balance of workload and assignment is correct across the team.
- Shared responsibility for all strategic processes and tools. Continuously assess team based on key metrics to achieve goals. Communicate and ensure best practices and strategic tools & processes are applied to address unique situations. Review identified risks across the projects and provide input and direction regarding potential remediation. Help resolve resource issues for projects through coordination with business unit leads.
- Support the resolution of any escalated issue for the project. Understand budget and resource utilization across the delivery domains.
- Provide business, portfolio and project reporting and analysis to executive steering committee. Actively engage in all red projects to resolve open issues. Be prepared to accept and manage escalations for projects in their domains. Have regular meetings with the stakeholders for critical projects. Ensure that any issues for project are properly escalated to senior leadership as appropriate.
- Other duties as assigned or requested.
EDUCATION
Required
- Bachelor's Degree in Business Management, Healthcare Administration, Finance, Economics, Operations, Information Technology, or related discipline, or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Preferred
- Master’s degree
EXPERIENCE
Required
- 7 years of strategy, transformation, operations, or consulting experience
- 5 years of management experience
- 3 years of experience in matrixed organizations
- Large data transformation experience that support enterprise data architecture, integrity, analytics, or member experience
Preferred
- Healthcare experience
- Change management experience
- Operational improvement experience
- Agile Delivery Management
LICENSES or CERTIFICATIONS
Required
- None
Preferred
- PMP - Project Management Professional
- CSM - Scrum Master
- PMI Agile Certified Practitioner
SKILLS
- Project Management (Agile)
- Strong Communication skills
- Problem Management and Resolution
- Strategic problem solving
- Leadership and influence
- Executive storytelling
- Business and financial acumen
- Execution management
- AI/ML, GenAI, Agentic AI transformation capabilities
Language (Other than English):
- None
Travel Requirement:
- 0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
- Office-based
Physical work site required
- Yes
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$142,000.00Pay Range Maximum:
$236,000.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at [email protected]
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Skills Required
- Bachelor's degree in Business Management, Healthcare Administration, Finance, Economics, Operations, Information Technology, or a related discipline, or equivalent relevant experience and education
- 7 years of experience in strategy, transformation, operations, or consulting
- 5 years of management experience
- 3 years of experience in matrixed organizations
- Large data transformation experience supporting enterprise data architecture, data integrity, analytics, or member experience
- Master's degree
- Healthcare experience
- Change management experience
- Operational improvement experience
- Agile Delivery Management experience
- PMP certification
- Certified ScrumMaster certification
- PMI Agile Certified Practitioner certification
Highmark Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Highmark Health and has not been reviewed or approved by Highmark Health.
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Healthcare Strength — Medical, prescription, dental, and vision coverage are emphasized alongside 100% coverage for preventive exams, with onsite pharmacy access and fitness center availability at major campuses.
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Retirement Support — An employer‑sponsored 401(k) with a company match is highlighted, with AHN materials illustrating a 100% match on the first 4% plus an additional 1% employer contribution as an example within the enterprise.
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Wellbeing & Lifestyle Benefits — Wellness programs include stress‑management classes, health coaching, incentives for healthy activities, team‑member discounts, and volunteer incentives, with paid volunteer time also noted in the overall package.
Highmark Health Insights
What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms. A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions. We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
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