Director, Strategic Planning, Execution and Enablement - Remote

Requisition Number: 2348918
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together
The Director, Strategic Planning, Execution & Enablement is responsible for driving integrated business planning, operational execution, financial management, analytics, and people-centric enablement across Government Consumer Operations. This role serves as connective tissue across strategy/strategic planning, operations leaders, finance, workforce management, Consumer Services level centralized financial management & communications, and people functions to ensure priorities are clearly defined, progress is measurable, outcomes are achieved, and employees are engaged and enabled to deliver on the Government Consumer Operations vision. In addition, this role leads the teams responsible for performance optimization, reporting, and execution governance, ensuring leaders have clear goals, actionable insights, and the tools needed to improve outcomes.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
Strategy, Planning & Financial Management

• Lead multi-year and annual GCO business planning, including priorities, success metrics, milestones, and execution reviews
• Establish and manage integrated performance goals and Monthly Business Objectives (MBOs) in partnership with senior GCO leaders
• Oversee tracking and governance of financial commitments, including SG&A, headcount, productivity, FTE glidepaths, PP&A, capital investments, and charitable giving
• Develop and manage capital and initiative pull-through frameworks to ensure delivery against financial, operational, and outcome targets
• Drive ad hoc strategic initiatives aligned to enterprise and GCO priorities

Operational Execution, Reporting & Analytics

• Design and oversee standardized operational, financial, and outcome metrics, dashboards, and scorecards
• Own executive-level reporting and performance forums (daily/weekly reviews, MBRs, QBRs, MBO reviews, close reporting, and ad hoc leadership requests)
• Lead intake, prioritization, and delivery of analytic and reporting requests, ensuring effective use of BI and analytics resources
• Conduct and oversee complex analysis, forecasting, and trend interpretation; translate insights into clear, actionable recommendations
• Partner with Operations and functional leaders to identify performance gaps and implement improvement solutions
• Facilitate governance and approvals for FTE, resource, and investment requests
• Oversee performance management tools and platforms in partnership with Technology teams

Executive Leadership Enablement

• Serve as a trusted advisor to GCO senior leaders, providing focus on the highest-value work
• Drive cross-functional alignment and issue resolution across Operations, Finance, Technology, Workforce, and People teams
• Lead onsite planning, leadership offsites, and enterprise operating reviews, including agenda design, pre-reads, facilitation, and follow-through
• Establish execution governance models to ensure accountability, clarity of ownership, and progress tracking
• Anticipate leadership needs and proactively surface risks, dependencies, and decision points. perspective on priorities, risks, trade-offs, and sequencing
• Shape leadership agendas, operating rhythms, and decision forums to ensure 4. Executive Communications, Storytelling & Change Leadership
• Develop executive-ready narratives and storytelling that translate complex performance data into clear, compelling leadership messages
• Partner with Communications teams to design and deliver high-impact, consistent messaging aligned to the GCO vision and strategy
• Own preparation of executive presentations and materials for internal and enterprise forums
• Lead change management, readiness, and communication strategies supporting major initiatives and operating model shifts

People-Centric Enablement, Communications & Change Management

• Lead development and execution of communication strategies that support the Government Consumer Operations vision, business priorities, and employee engagement
• Partner with communications teams to source key stories, develop messaging, and ensure consistent, high-impact communications across Government Consumer Operations
• Lead and coordinate employee engagement initiatives across all Government Consumer Operations functions, including partnership with Consumer Services Employee Experience Programming and the People teams
• Support learning and education initiatives across Government Consumer Operations to build capability and drive performance
• Lead, develop, and mentor teams responsible for performance optimization, reporting, analytics, and enablement

Headcount Responsibility:

• Leads a team of 5 FTEs SG27-SG29

Scope of Responsibility/Span of Impact:

• Impacts full Government Consume Operations business

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 5+ years of project management and analytical experience
• 5+ years of operations experience
• Proven experience managing financial tasks across internal partners
• Proven experience in operational planning, reporting, forecasting, and analytics
• Demonstrated experience partnering with senior leaders and facilitating executive-level performance reviews and decision forums
• Demonstrated experience operating in complex, matrixed environments
• Proven solid business, operational, and financial acumen with demonstrated ability to integrate strategy, execution, and people enablement
• Proven advanced analytical skills with the ability to synthesize complex information and translate insights into actionable recommendations
• Demonstrated ability to prepare and deliver executive-level presentations and reports
• Demonstrated solid communication skills, including executive storytelling with the ability to clearly convey performance insights and recommendations

Preferred Qualification:

• 5+ years of healthcare industry experience

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $159,300 to $273,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.