We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world’s top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way.
Why should you join our team?We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact. As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do. We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first.
Spring Fertility is seeking a Director of Strategic Implementation Operations to translate company growth priorities into focused plans, patient-centered operating models, measurable initiatives, and scalable execution across markets. Reporting to the Chief Operating Officer and partnering closely with Clinical, Marketing, and Technology executive leaders. This role connects marketing strategy, business operations, clinical operations/patient interface, patient experience, finance, technology, and local market teams.
This is a high-impact role for a structured, analytical operator who can move from strategy to execution: diagnosing business and patient journey opportunities, building business cases, designing processes, recommending where technology can improve the patient experience and reduce manual work, and ensuring initiatives are prioritized, implemented, tested, and measured against business impact.
Essential Functions
Improving the Patient Journey to Fuel Growth
- Translate enterprise growth priorities into operational strategies and measurable initiatives across markets.
- Seeks to continuously improve the end-to-end patient journey from first inquiry through treatment onboarding, identifying friction points, handoffs, communication gaps, and opportunities to make the experience clearer, warmer, and easier for patients.
- Lead analyses to identify growth opportunities, diagnose funnel or market performance issues, and recommend actions across patient acquisition, activation, conversion, retention, and resource allocation.
- Develop executive-ready business cases and decision memos that synthesize patient needs, operational realities, financial implications, risks, and required capabilities.
- Create planning cadences, prioritization frameworks, and governance mechanisms that improve focus, accountability, execution, and cross-functional alignment.
- All other duties as assigned.
Analytics, KPI Ownership & Executive Reporting
- Own key marketing, patient funnel, operational, and systems performance metrics, including new patient demand, inquiry response, appointment conversion, campaign performance, clinic capacity alignment, system adoption, and workflow efficiency.
- Develop dashboards, reporting, and executive summaries that connect marketing activity, patient journey performance, operational constraints, resource allocation, and growth.
- Partner with Finance to evaluate business ROI, market economics, resource utilization, budget allocation, and growth tradeoffs.
- Jointly track patient satisfaction, time-to-service, and administrative-burden reduction with operational and technology owners; do not own technical KPIs such as platform availability, AI accuracy, model drift, or integration performance.
Process Design and Business Requirements
- Serve as a liaison between business stakeholders, clinical and finance operation leaders, and technology partners to define, document, and prioritize business requirements, functional specifications, workflows, and success measures.
- Maintain ownership of the operating process after launch and recommend/implement adjustments based on business performance and frontline feedback.
- Own current-state and future-state processes, including patient-facing and internal workflows, role clarity, decision rights, handoffs, escalation paths, and data flows across functions and systems.
Business Readiness, Testing, and Change Management
- Own stakeholder alignment, operational readiness, business communications, role clarity, frontline engagement, and operating-procedure changes for approved initiatives.
- Co-lead user-acceptance testing with operational users and provide business sign-off against defined acceptance criteria; Technology owns system and integration testing.
- Partner with AI Transformation and Technology on rollout sequencing, training, adoption, and feedback loops; Technology owns technical training, release readiness, go-live, and post-launch stabilization.
- Assess operating-model, process, capacity, and adoption risks and coordinate mitigation with accountable functional owners.
- Bachelor's degree in Business, Marketing, Healthcare Administration, or related field.
- 2–5+ years of experience in strategy, business operations, growth operations, management consulting, investment banking, corporate strategy, healthcare operations, or a similarly analytical role.
- Ability to structure ambiguous problems, analyze data, build recommendations, and align senior stakeholders.
- Experience translating strategy into operating plans, cross-functional processes, KPIs, and scalable execution models.
- Strong analytical and financial acumen, with comfort using funnel, volume, operational, and financial data to inform tradeoffs and decisions.
- Excellent written and verbal communication skills, including the ability to create executive-ready presentations, business cases, dashboards, and decision memos.
- Strong systems and process fluency, with experience using dashboards, CRM or patient funnel reporting, project management tools, and workflow processes to drive visibility, accountability, and execution.
- Experience managing, coaching, or providing functional leadership to direct reports or cross-functional execution partners.
- Excellent project management and organizational skills, with the ability to manage multiple clinics or markets simultaneously and navigate ambiguity.
- Strong interpersonal and relationship-building skills, with the credibility to work effectively with clinical and provider audiences.
- Background in management consulting, investment banking, private equity portfolio operations, corporate strategy, business operations, or strategic finance preferred
- Experience in healthcare, fertility, women’s health, consumer healthcare, multi-site services, or other operationally complex businesses preferred
- Experience supporting multi-location, multi-market, or practice-based businesses where strategy must be translated into localized execution preferred
This is a full-time, exempt role that will be hybrid/remote based in one of our regions (CA, NY or OR) with ~20% expected travel
CompensationThe starting salary range for this role is $150,000-$190,000 annually. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.
Investing in You Today and Tomorrow
Supporting your well-being
Competitive medical, dental, and vision plans
Paid time off to recharge and enjoy personal time
Access to BetterHelp therapy sessions for mental and emotional wellness
Commuter benefits and discounted rates on home, auto, and pet insurance
Investing in your future
401(k) with up to a 4% company match
Comprehensive fertility and parental leave benefits
Career development opportunities in a fast-growing organization
Employer-paid life and disability insurance
*Temporary and contract roles may not be eligible for all benefits listed above
Don’t have it all? We still welcome you to apply!At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.
We are scientists. We are humanists. We are passionate about fertility.Spring Fertility will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please give us a call.
CCPA disclosure notice here.
Skills Required
- Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field
- 2-5+ years of experience in strategy, business operations, growth operations, management consulting, investment banking, corporate strategy, healthcare operations, or a similarly analytical role
- Ability to structure ambiguous problems, analyze data, build recommendations, and align senior stakeholders
- Experience translating strategy into operating plans, cross-functional processes, KPIs, and scalable execution models
- Strong analytical and financial acumen, including comfort using funnel, volume, operational, and financial data
- Excellent written and verbal communication skills, including executive presentations, business cases, dashboards, and decision memos
- Strong systems and process fluency using dashboards, CRM or patient funnel reporting, project management tools, and workflow processes
- Experience managing, coaching, or providing functional leadership to direct reports or cross-functional execution partners
- Excellent project management and organizational skills, including managing multiple clinics or markets simultaneously
- Strong interpersonal and relationship-building skills with credibility among clinical and provider audiences
- Background in management consulting, investment banking, private equity portfolio operations, corporate strategy, business operations, or strategic finance
- Experience in healthcare, fertility, women's health, consumer healthcare, multi-site services, or operationally complex businesses
- Experience supporting multi-location, multi-market, or practice-based businesses with localized execution
What We Do
Spring Fertility is a modern fertility center delivering state-of-the-art assisted reproductive services, including IVF, egg and embryo freezing, and genetic testing. They combine top clinical outcomes with a patient-centric, compassionate, and flexible care model, ensuring an inclusive experience for all patients, including the LGBTQ+ community, as they navigate their unique paths to parenthood.
