Job Title
Director, Strategic Accounts, AmericasJob Description Summary
The Director of Strategic Accounts ensures consistent, structured client coverage for Cushman & Wakefield’s top institutional investors. This role translates strategy into daily execution, coordinates logistics, and enables teams to deliver informed, seamless, and client-ready engagements, fostering stronger client relationships and opportunities for growth.Job Description
Client Engagement Management & Support
Coordinate between Capital Markets Product Councils, Investor Services leadership, other service lines and market leaders.
Prepare for client engagements, including roadshows and strategic meetings, ensuring teams are client-ready with necessary information and materials.
Capture and share client feedback to inform account strategies, strengthen relationships, and enhance organizational connectivity, utilizing C&W’s OneCap CRM as a system of record.
Organizational & Process Excellence
Ensure account governance, clear communication, and consistent documentation to support client needs and objectives.
Develop standardized processes and templates for meetings, reporting, and action tracking across strategic accounts.
Utilize and support OneCap adoption and maintain data integrity for strategic accounts.
Leadership Support
Directly support C&W leadership with meeting preparation, agenda setting, and follow-up.
Serve as an extension of leadership in communications with Product Councils and internal stakeholders.
Promote a culture of preparedness, professionalism, and accountability across the platform.
QUALIFICATIONS
7-10 years of experience in commercial real estate or professional services, with direct exposure to institutional client management, account strategy, and/or operations.
Proven ability to lead client engagement planning and governance processes across multiple accounts.
Exceptional organizational skills with high attention to detail; demonstrated ability to manage competing priorities.
Strong interpersonal and communication skills; confident working with senior leadership and brokers.
Self-starter with high emotional intelligence, resourceful problem-solving, and a track record of anticipating needs.
Proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, Teams, Sharepoint); CRM/account management system experience preferred (Salesforce).
SUCCESS METRICS
Product Council and leadership feedback that meetings, roadshows, and account reviews are more efficient, well-prepared, productive, and timely.
Strong internal alignment and reduced duplication of efforts across teams, including OneCap adoption.
Consistent execution of account management processes, including reporting, follow-up, and documentation.
Tangible support in surfacing cross-service line opportunities through better coordination and insights.
Strengthened client partnerships and satisfaction resulting in measurable service expansion and retention.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 157,250.00 - $185,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”Cushman & Wakefield Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cushman & Wakefield and has not been reviewed or approved by Cushman & Wakefield.
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Retirement Support — A 401(k) with company match is consistently referenced as part of the package. Feedback suggests this provides a solid baseline for long‑term savings across many U.S. roles.
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Leave & Time Off Breadth — Paid time off and company holidays are regularly highlighted and described as a meaningful part of the offering. Feedback suggests time‑off benefits add tangible value alongside base pay.
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Parental & Family Support — Paid parental leave for primary and secondary caregivers, plus backup care and wellbeing resources, are described as available. These offerings indicate a supportive approach to family needs in many roles.
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What We Do
Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 53,000 employees in 400 offices and 60 countries. In 2019, the firm had revenue of $8.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.
