Job Specifics:
- Help scale the account management function
- Build and maintain client relationships with our clients, including, but not limited to, managed care health plans, at-risk provider groups (i.e. ACOs), pharmaceutical companies, and state medicaid programs; maintain relationship matrices for client stakeholders and lead partner communications across multiple partners and states
- Act as the interface between internal functions such as operations, IT, finance etc. and the client point of contact
- Support the development of Joint Operating & Joint Executive Committees playbooks and then tailor specific agendas and meeting materials based on the values of the partner and specifics of the partnership; with help from the market operations team, track KPIs pertinent to partner, and deliver a comprehensive and digestible review of value creation; own the story telling of the value of the partnership
- Support financial settlements, contractual questions on data exchange, quality programs, hcc documentation, credentialing, billing and other related items
- Troubleshoot issues as they arise with client; provide timely responses to client issues as they arise
- Identify upsell opportunities within accounts and work closely with the Growth team to drive those opportunities; proactively identify and mitigate risks
- Generally remote opportunity with some travel expected for internal leadership and client meetings
You will be a good fit if you have:
- 6+ years of experience in senior-level account management
- Excellent organizational, project management, and problem-solving skills, with a keen attention to detail and a team-focused and continuous improvement orientation
- Thorough understanding of Value Based Care financial structures - the levers that drive value creation, how they accrue to partners and how to communicate that value effectively
- Ability to communicate complex information simply and clearly - across national field teams and external strategic partner executives
- Drive towards high accountability to follow through timely and thoroughly to client requests
- Exceptional interpersonal and leadership skills, having demonstrated success motivating teams towards overcoming challenges and anticipating client needs and questions
- Ability to be flexible and adaptable to changing strategies and needs for firsthand, its staff, and individuals served
The experience you bring to this role includes:
- Prior senior leadership experience in a VBC healthcare-focused business
- Experience with account management supporting managed care clients
- Preferred experience in venture-backed, rapidly scaling early-stage or growth company
- Preferred experience working with Medicaid and SMI populations
- Bachelor’s and/or Master’s degree
We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.
Benefits
For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.
What the Team is Saying
firsthand Health Inc Compensation & Benefits Highlights
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Parental & Family Support — Fully paid 16 weeks of parental leave for all parents, with adoption assistance and reimbursement for related costs, is prominently offered. This breadth of family support is consistently highlighted across benefits materials.
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Leave & Time Off Breadth — Vacation allowances up to 20 days annually are paired with 12 paid holidays, two floating days, and generous sick/wellness time. Some sources also describe flexible or unlimited PTO policies, indicating broad time‑off availability.
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Wellbeing & Lifestyle Benefits — Employer‑paid, unlimited telehealth and talk therapy and a stated Platinum Bell Seal for workplace mental health signal a strong emphasis on mental health and wellbeing. Flexible/hybrid work and home‑office support further reinforce lifestyle benefits.
firsthand Health Inc Insights
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What We Do
firsthand is transforming the way individuals living with Serious Mental Illness (SMI) receive care. We are focused on delivering real outcomes for a cohort that has historically been underserved, stigmatized, and deprioritized. By building a service focused on whole-person care, firsthand aims to find, establish a trusting relationship with, and support quality care for individuals living with complex experiences of SMI. Most importantly, our goal is to be the trusted guide, partner, and first call for individuals we serve, guiding them to a life of stability and independence. In doing so, we will not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by serious mental illness.
Why Work With Us
Our frontline colleagues bring lived experience with serious mental illness to their work- they’ve walked in the shoes of those we serve. They can build trust in a way many others cannot. Much of our team has a personal connection to the mental illness space, and we come together from a wide variety of backgrounds to unite in this common mission.
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firsthand Health Inc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our Support team (Tech, Operations, G&A) members can work remotely anywhere in the U.S or from our NYC office.
