At Socure, we’re on a mission—to verify 100% of good identities in real time and eliminate identity fraud from the internet.
Using predictive analytics and advanced machine learning trained on billions of signals to power RiskOS™, Socure has created the most accurate identity verification and fraud prevention platform in the world. Trusted by thousands of leading organizations—from top banks and fintechs to government agencies—we solve real, high-impact problems at scale.
As a remote-first company, Socure fosters a culture of autonomy, collaboration, and continuous learning. Our teams are empowered to take ownership, move fast, and build technology that drives real-world change. Recognized by Forbes, Deloitte, and Inc. as one of the fastest-growing and most innovative companies in tech, we’re just getting started–come join us.
Explore SocureLife and help us redefine digital trust.
The Director, Strategic Account Management manages their own assigned accounts, as well as oversees the success of their assigned team and their accounts, and the continuous improvement of team performance, best practices and measurements. The Director, Strategic Account Management is responsible for leading the team in managing major existing accounts, cultivating ongoing relationships, expanding relationships, defining and executing accounts strategy, maximization of solutions’ value, uncovering sales opportunities. The Director ensures that their team is operating as the face of Socure throughout the post-sales customer journey - from onboarding to implementation to renewal. They manage the team in creating and implementing strategic account plans, focused on enterprise-wide deployments of products and services.
Role and Responsibilities
Leads, measures, coaches and develops a Strategic Account Management team
Grows assigned accounts’ revenue and uncovers sales opportunities
Develops and Implements Account Management practices and tools
Reports to Management on major activities, wins and risks within the self-assigned and team-assigned accounts
Responsible for the strategy per account and cross accounts
Builds direct relationships with strategic clients at expanded level (horizontally and vertically)
Brings the voice of the customer internally to support the organization with prioritization and roadmap
Works in a cross-functional model to ensure best of class service to customers and continuous improvement in efficiency
Required Qualifications
At least 10+ years experience as an Strategic Account Manager/Customer Success Manager/Customer Relationship Manager
Aptitude to lead an Strategic Account Management Team, including hiring top talent and team development
Experience in developing and implementing Account Management best practices, procedures and tools
Critical thinking and strategic view skills
Exceptional communication and interpersonal skills
Willingness to contribute to evolving needs, structuring and planning
Outstanding negotiation, challenger selling and consultative sales skills
Demonstrated experience accessing enterprise-level engagements dealing with complex sales cycles
Proven creative problem-solving approach and strong analytical skills
Demonstrated ability to negotiate resources and priorities with multiple stakeholders in order to drive business results
Strong desire and ability to move up within a sales organization
Proficiency with SalesForce or other CRM software
Prior experience as a Sales Development Representative or Account Executive with a track record of achieving sales quotes with SaaS related products
Prior experience in the financial services
Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry
Comfort with up to 50% travel—this is a remote role, with travel as required
Salary Disclosure:
Base Salary range: $160,000-180,000
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job related factors. Socure's compensation and rewards package for full time roles includes a market competitive salary, equity, comprehensive benefits, and, for applicable roles, commissions plans or an annual discretionary performance bonus. This position is eligible for a generous sales incentive bonus.
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Explore SocureLife to learn more and check out Socure’s Career Page.
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What We Do
Socure is the leading platform for digital identity trust. Its predictive analytics platform applies artificial intelligence and machine learning techniques with trusted online/offline data intelligence from email, phone, address, IP, device, velocity, and the broader internet to verify identities in real time. The company has more than 750 customers across the financial services, gaming, telecom, and e-commerce industries, including three of the top five banks, seven of the top 10 card issuers, three of the top MSBs, the top payroll provider, the top credit bureau, and over 100 of the largest and most successful FinTechs. Marquee customers include Chime, Varo Money, Public, Stash, and DraftKings. Socure has received numerous industry awards and accolades, including being named to Forbes America’s Best Startup Employers 2021, being awarded Best New Technology Introduced over the Last 12 Months – Data and Data Services at the 2020 American Financial Technology Awards (AFTAs), being ranked number 70 in Deloitte’s Technology Fast 500™, being listed as a Gartner Cool Vendor, being recognized by Forbes as one of the Top 25 Machine Learning Startups to Watch, being named to CB Insights: The FinTech 250, and being awarded Finovate’s Award for Best Use of AI/ML, to name a few.
Why Work With Us
Socure is a critical part of the infrastructure of the digital economy and what we do is critical to ensure the safety of anyone doing any sort of business on the internet. Because of our technology digital identity theft will be eradicated and more people will be included in the digital economy than ever before.
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