Director, Solution Management

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are looking for a Director, Solutions Manager, Work Dynamics

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

About the job

The Solution Manager position plays a vital role in crafting relevant, innovative, and industry-leading client solutions in response to Requests for Proposals (RFPs), competitive and off-market account renewals, and acts as a trusted advisor-collaborator to colleagues in sales, proposals, pricing, and accounts. The Solution Manager role is viewed as a key differentiator to our ability to compete in an increasingly complex market with more sophisticated buyers and stronger competition.

The Solution Manager also works closely with subject matter experts across JLL’s wider Work Dynamics platform including JLL Technologies, workplace experience, sustainability, engineering, workplace operations, and many others, to design and present tailored solutions that demonstrate a deep understanding of client objectives and business strategy.

What this job involves:

• Work with Sales leaders to lead and coordinate the development of winning outsourcing solutions for prospective clients
• Partner with key Work Dynamics stakeholders (business lines, service lines, account teams, pursuit teams and SMEs) through the bid process to execute on strategic sales opportunities which include but not limited to prospecting, RFI, RFP, presentation and contracting
• Coordinate the development of a custom team to build staffing models, detailed savings glide paths, technology offerings and specific outcomes that our clients will use to evaluate JLL within their selection process
• Coordinate the development of clear, articulate, and winning value propositions for presentation to our prospective clients.
• Assess financial and / or operational risks for JLL, as well as evaluating profitability.
• Assist the sales leader in key portions of the contracting process
• Coordinate with the regional Solutions Teams to ensure quality of proposed service offering and an ongoing exchange of solutions best practices across the business.
•  Develop a thorough understanding of JLL’s broad capabilities to meet client needs, recognising opportunities to offer the client value adds which solves problem statements or pain points

Every day is different, and in all these activities, we’d encourage you to show your ingenuity. Sound like you? To apply you need to be / have:

• A strong operational background in real estate, public sector pursuits or operations and/or experience supporting the Sales/RFP process at a regional level. Ideally, you should understand solution design concepts like gearing ratios and organisational design
• A Bachelor’s Degree with at least five years’ experience in Solution Development, Account Management, Facilities Management and/or Bid Management, preferably within the real estate industry
• Strong organisational skills, detail focused, tenacious follow up skills, and ability to drive and attain output from multiple and diverse disciplines and team members
• A proven track record of leadership and communication coupled with strong influencing skills – particularly at a senior level
• Strong writing skills including the ability to communicate the complete holistic solution in a clear and concise detailed narrative and executive summary
• Embrace a high energy level, thriving in a fast-paced environment having a track record of exceptional performance with the ability to manage many competing demands, while coordinating and producing meaningful solutions.

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
 

JLL is an Equal Opportunities Employer and encourages applications from all sections of the community.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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