Director, Software Engineering

Note: Fidelity will not provide immigration sponsorship for this position.

Job Title

Director of Software Engineering – Shared Services Engineering (Brokerage Notification & Messaging Platforms)

The Role

As a technology leader within Shared Services Engineering, you assist in driving the modernization, reliability, and strategic evolution of Fidelity’s alerting and messaging ecosystem. You advance the Fidelity Electronic Notifications System (FENS) from a legacy mainframe-based platform into a scalable, cloud‑native, event-driven capability (BNS) supporting real‑time, compliant, and personalized communications for millions of Retail and Institutional Brokerage clients.

Key Responsibilities

Strategic Leadership & Vision

• Assist VP of Engineering in developing and implementing a multi-year technology strategy for brokerage notification and messaging platforms aligned with enterprise priorities.

• Lead modernization of components of the event generation and alerting capabilities from legacy mainframe systems to cloud‑native, event-driven architectures.

• Closely partner with Product Manager and VP of Engineering to build a roadmap balancing innovation, regulatory compliance, risk reduction, and operational stability.

• Provide thought leadership on communication strategy, real‑time alerting, and platform resilience during periods of market volatility.

Modernization & Architecture

• Direct the decoupling and migration of core brokerage events from mainframes to scalable cloud-based event streams.

• Promote modern engineering practices including event-driven design, asynchronous messaging, and real‑time data processing.

• Ensure new solutions support auditability and traceability for regulated brokerage communications.

• Oversee incremental modernization while ensuring continuity of critical client messaging.

Operational Excellence & Risk Management

• Working with peer leaders and the VP of Engineering own the reliability, scalability, and performance of the notification and messaging ecosystem.

• Assist in defining and monitoring KPIs for system availability, latency, incident management, and client impact.

• Lead incident response and partner with senior leaders during critical events.

Organizational Leadership

• Lead, mentor, and develop a high-performing team of engineers

• Drive talent development, resource planning, and associate growth.

• Cultivate a culture of engineering excellence, accountability, and continuous improvement.

Cross-Functional Partnership

• Collaborate with Product, Client Experience, and Business partners to enhance communication capabilities.

• Influence enterprise cloud, data, and platform strategies to ensure notifications remain a core capability.

• Represent the domain in enterprise technology forums and governance groups.

The Expertise and Skills You Bring

Required

• 10–12+ years in software engineering leadership, including experience at the Director level.

• Demonstrated success modernizing legacy platforms into cloud-native architectures including data storage/management in modern cloud databases.

• Experience with data migration and synchronization activities associated with cloud-native platform modernizations from legacy platforms

• Strong expertise in event-driven architecture, messaging systems, and real-time data pipelines.

• Experience in complex, multi-year transformation programs.

• Excellent communication and executive presence commensurate with the Director level

Preferred

• Experience leading mission-critical B2C platforms within financial services or other regulated environments.

• Experience with brokerage communications such as trade confirmations, margin calls, and market volatility alerts.

• Knowledge of security, fraud, audit, and record-retention requirements for client communications.

• Experience managing vendor ecosystems for push, SMS, and email delivery.

• Background in cloud-native observability, resilience engineering, and disaster recovery.

Measures of Success

• Successful migration of event and alert generation from mainframe to cloud with minimal client disruption.

• Delivery of highly reliable, scalable, and resilient platforms capable of handling peak market activity.

• Improved speed‑to‑market for new alert types and communication capabilities.

• Enhanced regulatory confidence through accurate, traceable, and auditable messaging workflows.

• A highly engaged engineering organization with strong leadership pipelines and succession plans.

The Team

The Brokerage Record Keeping Technology (BRT) Shared Services Engineering Notification team builds and supports Fidelity’s core alerting systems. The team delivers real-time alerts across Fidelity Institutional, Institutional Wealth Management Services, Workplace Investing, and Wealth businesses.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to [email protected].

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.